Troubleshoot blue screen errors

A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly. When you experience this type of error, you won’t be able to see things like the Start menu or the taskbar on the screen when your PC is turned on. Instead you might see a blue screen with a message that your PC ran into a problem and needs to restart.
When did you get the blue screen error?
When did you get the blue screen error?
Blue screen error after an update is installed
Some blue screen errors occur after a specific update or driver is installed on your PC. Resolving the error depends on if you can get to the desktop.

Blue screen error that lets you get to the desktop
Blue screen error doesn’t let you get to the desktop

Blue screen error while using your PC
It’s not always obvious what may have caused a blue screen. On older PCs, it may be that hardware is malfunctioning. If this is the case, try resolving the error using these steps.

Check for updates
Remove new hardware

Blue screen error during upgrade to Windows 10
If you experience a blue screen error when upgrading to Windows 10, setup will automatically go back to your previous version of Windows.

Still having trouble?
You can contact Customer Support at 1 800-642-7676 or at

Article ID: 14238 - Last Review: Aug 31, 2016 - Revision: 23