Why can’t I get connected?

If you’re having trouble getting connected to a network to get online, there’s a few basic things you can try. And then if those don’t work, there’s some more advanced steps to try.
 

Use the Network troubleshooter
Check the basics on your PC
Reset your modem and router
See if it’s a problem with your modem or ISP
Check your network adapter
Run networking commands after using the Network troubleshooter
Other steps to try on your router



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Article ID: 15287 - Last Review: Jun 3, 2016 - Revision: 32

  • Windows 8.1
  • Windows 7
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