Why can't I get online?

Having trouble getting connected in Windows? First try the following basic things. If you're still having problems, you can try more advanced steps in Fix network connection issues.

Use the Network troubleshooter

Let Windows try to help you fix the problem. Select the Start

Start symbol
button, then select Settings > Network & Internet > Status > Network troubleshooter under Change your network settings.

If that doesn't work and you're using a wired connection, make sure both ends of your Ethernet cable are securely plugged in to your PC and your router or modem.

If you're having trouble connecting to Wi‑Fi

Here are some things to try:

  • Make sure Wi‑Fi is on. Select the Start

    Start symbol
    button, then select Settings > Network & Internet > Wi‑Fi to check. Next, select Show available networks, and if a network you expect to see appears in the list, select it > Connect.

  • Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

  • Select the Start

    Start symbol
    button, then select Settings > Network & Internet > Airplane mode and turn off airplane mode if it's on.

  • Move closer to the router or access point.

Image of the Network & Internet settings page

If none of these things work, restart your Wi‑Fi router. This should be one of the last things you try.

You may be able to connect to a cellular network instead. Select the Start

Start symbol
button, then select Settings > Network & Internet , and see if Cellular appears in the list of settings.

Don't see your Wi‑Fi network name at home?

Make sure your router is set to broadcast the network name:

  1. Connect your PC to your router using an Ethernet cable.

  2. Open your web browser and type the IP address for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—check the documentation for your router to find the default IP address.)

  3. Sign in with your user name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.

Properties

Article ID: 17220 - Last Review: Oct 18, 2016 - Revision: 16

Feedback