Download Windows Media Player
Find help and how-to information for your version of Windows Media Player. Learn about the features and how to fix problems.
- Select the Start button, and then type system restore.
- Select Create a restore point, and then in the System Properties pane, select System Restore.
- Follow the prompts to select the restore point just before the round of updates that seemed to trigger the problem. Then run the system restore process. (This takes a while.)
- After your system is restored to the earlier configuration, check to see whether Windows Media Player runs correctly again.
For advanced video features like 4K, you might also want to try Microsoft Movies & TV. To download this for free from Microsoft Store, go to Movies & TV and select Get.