FIX: You are still prompted to install an RSClientPrint control in SSRS 2008 or SSRS 2008 R2



Microsoft distributes Microsoft SQL Server 2008 and Microsoft SQL Server 2008 R2 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 or SQL Server 2008 R2 fix release.

Symptoms


Consider the following scenario:
  • You are running a computer that has one of the following versions of Microsoft SQL Server Reporting Services (SSRS) installed:
    • SSRS 2008 Service Pack 2 (SP2)
    • SSRS 2008 SP2 Cumulative Update 1
    • SSRS 2008 R2 Cumulative Update 1
    • SSRS 2008 R2 Cumulative Update 2
  • You try to print a report by using the Print button in a new Windows Internet Explorer instance.
In this scenario, you are prompted to install the RSClientPrint control even though the control is already installed.

Cause


This issue occurs because Internet Explorer is requesting the current build RSClientPrint.cab file. However, the server only has the RTM version RSClientPrint.cab file.

Resolution


SQL Server 2008 SP2

The fix for this issue was first released in Cumulative Update 2 for SQL Server 2008 Service Pack 2. For more information about how to obtain this cumulative update package for SQL Server 2008 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
2467239 Cumulative update package 2 for SQL Server 2008 Service Pack 2
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 SP2 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2402659 The SQL Server 2008 builds that were released after SQL Server 2008 Service Pack 2 was released

SQL Server 2008 R2

The fix for this issue was first released in Cumulative Update 3. For more information about how to obtain this cumulative update package for SQL Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2261464 Cumulative update package 3 for SQL Server 2008
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
981356 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 was released

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


For more information about the Incremental Servicing Model for SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:

935897 An Incremental Servicing Model is available from the SQL Server team to deliver hotfixes for reported problems

For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates