DVD playback may stop intermittently when you play a DVD in Windows Media Center and enable DVD subtitles in Windows 7

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium

Symptoms


When you play a DVD in Windows Media Center and enable DVD subtitles on a computer that is running Windows 7, DVD playback may stop intermittently. If you press Play, playback restarts from the beginning of the disc.

Cause


This issue occurs because of a timing problem in the Windows Enhanced Video Renderer component.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx
    Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Evr.dll6.1.7600.16758488,44808-Feb-201105:47
Evr.dll6.1.7600.20899488,44809-Feb-201106:43
Evr.dll6.1.7601.17558488,44810-Feb-201108:34
Evr.dll6.1.7601.21658488,44810-Feb-201108:26
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTime
Evr.dll6.1.7600.16758630,27208-Feb-201106:16
Evr.dll6.1.7600.20899630,27209-Feb-201106:11
Evr.dll6.1.7601.17558630,27210-Feb-201113:27
Evr.dll6.1.7601.21658630,27210-Feb-201109:19

Workaround


To work around this issue, turn off DVD subtitles, or use a different program to play the DVD. For example, you can use Windows Media Player to play the DVD.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


Because of the timing-sensitive nature of this issue, it may occur more or less frequently, depending on the exact hardware and software configuration. Additionally, it may occur with certain video cards because of differences in the encoding formats that are supported by the video hardware.For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_1291dbd3c50a3a03a4e6da81adc59497_31bf3856ad364e35_6.1.7601.21658_none_9c19b889e0a203c8.manifest
File versionNot applicable
File size709
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameX86_2c65341e266d9bbc84990f003aeb3cba_31bf3856ad364e35_6.1.7601.17558_none_9f7faff60bd06db9.manifest
File versionNot applicable
File size709
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameX86_ba570775da46c635279ff0fd7ddf282b_31bf3856ad364e35_6.1.7600.16758_none_cc0694f7036d5991.manifest
File versionNot applicable
File size709
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameX86_f94bef54238241587df9817919335e1c_31bf3856ad364e35_6.1.7600.20899_none_ecff4d66bd42a920.manifest
File versionNot applicable
File size709
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameX86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.16758_none_8f9c4c092dbf0153.manifest
File versionNot applicable
File size13,759
Date (UTC)08-Feb-2011
Time (UTC)06:29
File nameX86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.20899_none_8ffba96e46fc2a38.manifest
File versionNot applicable
File size13,759
Date (UTC)09-Feb-2011
Time (UTC)07:30
File nameX86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.17558_none_9182a90f2ae56d3f.manifest
File versionNot applicable
File size13,759
Date (UTC)10-Feb-2011
Time (UTC)09:05
File nameX86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.21658_none_920c45da44030d09.manifest
File versionNot applicable
File size13,759
Date (UTC)10-Feb-2011
Time (UTC)08:53
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_639c643f7a367fae51b5c0121c6f62b8_31bf3856ad364e35_6.1.7600.16758_none_0762030d09852e6f.manifest
File versionNot applicable
File size1,066
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameAmd64_83552a81188f61023354c328aee0d601_31bf3856ad364e35_6.1.7601.17558_none_c67d67b5eacb5824.manifest
File versionNot applicable
File size1,066
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameAmd64_bbf19c0923bee274a2a4aa1fe17af294_31bf3856ad364e35_6.1.7600.20899_none_4ababc0b2dc02315.manifest
File versionNot applicable
File size1,066
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameAmd64_c9c3c4849244fc26db10d6eaa5ba252d_31bf3856ad364e35_6.1.7601.21658_none_770f2f901a6945c0.manifest
File versionNot applicable
File size1,066
Date (UTC)11-Feb-2011
Time (UTC)07:19
File nameAmd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.16758_none_ebbae78ce61c7289.manifest
File versionNot applicable
File size13,763
Date (UTC)08-Feb-2011
Time (UTC)07:02
File nameAmd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.20899_none_ec1a44f1ff599b6e.manifest
File versionNot applicable
File size13,763
Date (UTC)09-Feb-2011
Time (UTC)08:06
File nameAmd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.17558_none_eda14492e342de75.manifest
File versionNot applicable
File size13,763
Date (UTC)10-Feb-2011
Time (UTC)14:02
File nameAmd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.21658_none_ee2ae15dfc607e3f.manifest
File versionNot applicable
File size13,763
Date (UTC)10-Feb-2011
Time (UTC)09:58