Device URL in Device Stage of a printer device does not open in a non-English version of Windows 7 or of Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium More

Symptoms


Consider the following scenario:
  • You have a computer that is running a non-English version of Windows 7 or of Windows Server 2008 R2.
  • You install on the computer a printer device that supports Device Stage. The printer device supports device URL by using Web Services on Devices (WSD).
  • You try to open the device URL from the Device Stage task of this device.
In this scenario, a Windows Explorer folder window that is directed to the root folder of Drive C opens incorrectly. You would expect Internet Explorer to open the device URL from a Device Stage task of the printer device.

Cause


This issue occurs because the name "WSD Port Monitor" is localized. However, the name should not be localized. The operating system cannot identify the monitor when the operating system tries to match the monitor name with "WSD Port Monitor" that is localized in a non-English language. Therefore, the requested printer device URL is not opened.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

You do not have to make any changes to the registry to use the hotfix in this package.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760

    0.16xxx
    Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760

    0.20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760

    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760

    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wsdmon.dll6.1.7600.16722185,34418-Dec-201005:32x86
Wsdmon.dll6.1.7600.20861185,34418-Dec-201005:31x86
Wsdmon.dll6.1.7601.17527185,34417-Dec-201007:12x86
Wsdmon.dll6.1.7601.21624185,34418-Dec-201007:57x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Wsdmon.dll6.1.7600.16722224,76818-Dec-201006:16x64
Wsdmon.dll6.1.7600.20861224,76818-Dec-201006:09x64
Wsdmon.dll6.1.7601.17527224,76817-Dec-201011:42x64
Wsdmon.dll6.1.7601.21624224,76818-Dec-201008:52x64
Wsdmon.dll6.1.7600.16722185,34418-Dec-201005:32x86
Wsdmon.dll6.1.7600.20861185,34418-Dec-201005:31x86
Wsdmon.dll6.1.7601.17527185,34417-Dec-201007:12x86
Wsdmon.dll6.1.7601.21624185,34418-Dec-201007:57x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Wsdmon.dll6.1.7600.16722537,60018-Dec-201005:21IA-64
Wsdmon.dll6.1.7600.20861537,60018-Dec-201005:19IA-64
Wsdmon.dll6.1.7601.17527537,60017-Dec-201006:28IA-64
Wsdmon.dll6.1.7601.21624537,60018-Dec-201009:35IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about device stage, visit the following Microsoft webpage:
For more information about Windows device experience, visit the following Microsoft webpage:
For more information about hardware home pages, visit the following Microsoft webpage:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,297
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameX86_7a642e4956cfd150ed52270101adf920_31bf3856ad364e35_6.1.7600.16722_none_887a094268942c70.manifest
File versionNot applicable
File size711
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameX86_a46d3f986bf150f447d17b56cab46742_31bf3856ad364e35_6.1.7600.20861_none_4e38fab5226c09da.manifest
File versionNot applicable
File size711
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameX86_ed07f4bbfe50ffb566ab272e98d9d787_31bf3856ad364e35_6.1.7601.21624_none_b7a386ccb85a48c7.manifest
File versionNot applicable
File size711
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameX86_f4d5791753e581ac051b8ff66d6bdadd_31bf3856ad364e35_6.1.7601.17527_none_f9b98430ab7b351d.manifest
File versionNot applicable
File size711
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16722_none_16e7809340bed7b9.manifest
File versionNot applicable
File size3,568
Date (UTC)18-Dec-2010
Time (UTC)06:04
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20861_none_1744dd6459fdcdf0.manifest
File versionNot applicable
File size3,568
Date (UTC)18-Dec-2010
Time (UTC)05:57
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17527_none_18d2df0b3de0c258.manifest
File versionNot applicable
File size3,568
Date (UTC)17-Dec-2010
Time (UTC)07:48
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21624_none_19597af85701161d.manifest
File versionNot applicable
File size3,568
Date (UTC)18-Dec-2010
Time (UTC)08:30
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_0d1b80726e49716bb5fc38c89ade1ec2_31bf3856ad364e35_6.1.7601.21624_none_43ea18f8905e9afb.manifest
File versionNot applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_4dbc6dc0407712ffc2ab9dee0af95fc3_31bf3856ad364e35_6.1.7600.20861_none_85ecdcdb287617a9.manifest
File versionNot applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_7a642e4956cfd150ed52270101adf920_31bf3856ad364e35_6.1.7600.16722_none_e498a4c620f19da6.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_9d096040f08ddda210d50e0926564764_31bf3856ad364e35_6.1.7601.17527_none_47b4f351b7f94709.manifest
File versionNot applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_a46d3f986bf150f447d17b56cab46742_31bf3856ad364e35_6.1.7600.20861_none_aa579638dac97b10.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_ed07f4bbfe50ffb566ab272e98d9d787_31bf3856ad364e35_6.1.7601.21624_none_13c2225070b7b9fd.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_ede50fa7b823d51954a958b79fe79c44_31bf3856ad364e35_6.1.7600.16722_none_3cd9568c3d5be1ce.manifest
File versionNot applicable
File size715
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_f4d5791753e581ac051b8ff66d6bdadd_31bf3856ad364e35_6.1.7601.17527_none_55d81fb463d8a653.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16722_none_73061c16f91c48ef.manifest
File versionNot applicable
File size3,572
Date (UTC)18-Dec-2010
Time (UTC)06:54
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20861_none_736378e8125b3f26.manifest
File versionNot applicable
File size3,572
Date (UTC)18-Dec-2010
Time (UTC)06:51
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17527_none_74f17a8ef63e338e.manifest
File versionNot applicable
File size3,572
Date (UTC)17-Dec-2010
Time (UTC)12:22
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21624_none_7578167c0f5e8753.manifest
File versionNot applicable
File size3,572
Date (UTC)18-Dec-2010
Time (UTC)09:24
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,161
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16722_none_16e7809340bed7b9.manifest
File versionNot applicable
File size3,568
Date (UTC)18-Dec-2010
Time (UTC)06:04
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20861_none_1744dd6459fdcdf0.manifest
File versionNot applicable
File size3,568
Date (UTC)18-Dec-2010
Time (UTC)05:57
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17527_none_18d2df0b3de0c258.manifest
File versionNot applicable
File size3,568
Date (UTC)17-Dec-2010
Time (UTC)07:48
PlatformNot applicable
File nameX86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21624_none_19597af85701161d.manifest
File versionNot applicable
File size3,568
Date (UTC)18-Dec-2010
Time (UTC)08:30
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_b00ed988274801c9147617821a710169_31bf3856ad364e35_6.1.7601.21624_none_be66539efceea075.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameIa64_e3f5a98c972dd26a2c9bae0dad4776de_31bf3856ad364e35_6.1.7600.16722_none_f295a774d97ea5c8.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameIa64_e5aff55291a91ccd19655c575bca833a_31bf3856ad364e35_6.1.7600.20861_none_6e61f94870f66d99.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameIa64_efab6aefe11f595ff756208065be4978_31bf3856ad364e35_6.1.7601.17527_none_207b77c7662f50f6.manifest
File versionNot applicable
File size713
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.16722_none_16e9248940bce0b5.manifest
File versionNot applicable
File size3,570
Date (UTC)18-Dec-2010
Time (UTC)06:52
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7600.20861_none_1746815a59fbd6ec.manifest
File versionNot applicable
File size3,570
Date (UTC)18-Dec-2010
Time (UTC)06:50
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.17527_none_18d483013ddecb54.manifest
File versionNot applicable
File size3,570
Date (UTC)17-Dec-2010
Time (UTC)08:20
PlatformNot applicable
File nameIa64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.1.7601.21624_none_195b1eee56ff1f19.manifest
File versionNot applicable
File size3,570
Date (UTC)18-Dec-2010
Time (UTC)09:57
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)20-Dec-2010
Time (UTC)08:27
PlatformNot applicable