A USB audio device stops playing audio in Windows 7

Applies to: Windows 7 Home PremiumWindows 7 ProfessionalWindows 7 Ultimate More

Symptoms


When you use a USB audio device to play audio on a computer that is running Windows 7, the USB audio device stops playing audio after some time.

Cause


The issue occurs because the USB audio device is reset incorrectly when there is a missed microframe error. Therefore, the audio stream is interrupted and stops playing.

Resolution


To resolve this issue, install update 2862330. For more information about this update, click the following link to see the article on the Microsoft website.
2862330 MS13-081: Description of the security update for USB drivers: October 8, 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates