A Chkdsk command fails with an unspecified error on a Windows 7-based or Windows Server 2008 R2-based computer that uses a low frequency AMD CPU

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 for Itanium-Based Systems More

Symptoms


Consider the following scenario:
  • You have a Windows 7-based or Windows Server 2008 R2-based computer.
  • The computer uses an AMD CPU that has a frequency lower than one gigahertz (GHz).
  • You try to use the following command to check volumes for problems:
    chkdsk drive: /f
In this scenario, the Chkdsk command fails with an unspecified error.

Cause


This issue occurs because of a Divide By Zero exception in the Chkdsk command.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx
    Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.
    20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Ifsutil.dll6.1.7600.16750148,99228-Jan-201105:36
Ifsutil.dll6.1.7600.20890148,99228-Jan-201105:25
Ifsutil.dll6.1.7601.17551148,99228-Jan-201105:46
Ifsutil.dll6.1.7601.21650148,99228-Jan-201105:27
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Ifsutil.dll6.1.7600.16750180,73628-Jan-201106:16
Ifsutil.dll6.1.7600.20890180,73628-Jan-201106:14
Ifsutil.dll6.1.7601.17551180,73628-Jan-201119:03
Ifsutil.dll6.1.7601.21650180,73628-Jan-201106:20
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Ifsutil.dll6.1.7600.16750464,89628-Jan-201105:06
Ifsutil.dll6.1.7600.20890464,89628-Jan-201105:13
Ifsutil.dll6.1.7601.17551464,89628-Jan-201105:11
Ifsutil.dll6.1.7601.21650464,89628-Jan-201105:11

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_3a8f056aa8e47755294b9dec3eb8fe5c_31bf3856ad364e35_6.1.7601.21650_none_bf1fd8613e26e5b7.manifest
File versionNot applicable
File size714
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameX86_4079ac284fdbf710ff1e5189ed784eb7_31bf3856ad364e35_6.1.7600.16750_none_3482905ef16d4f93.manifest
File versionNot applicable
File size714
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameX86_94fb5ef5e024e4d48bd472c9d799581a_31bf3856ad364e35_6.1.7600.20890_none_1646885c4dfd2539.manifest
File versionNot applicable
File size714
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameX86_d3ebee14f48bece2ba476d6d40047b60_31bf3856ad364e35_6.1.7601.17551_none_bf8eefa38444989e.manifest
File versionNot applicable
File size714
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameX86_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.16750_none_e98823e550ed111f.manifest
File versionNot applicable
File size3,371
Date (UTC)31-Jan-2011
Time (UTC)17:16
File nameX86_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.20890_none_e9e681006a2b20ad.manifest
File versionNot applicable
File size3,371
Date (UTC)31-Jan-2011
Time (UTC)17:16
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File versionNot applicable
File size3,371
Date (UTC)31-Jan-2011
Time (UTC)17:16
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File versionNot applicable
File size3,371
Date (UTC)31-Jan-2011
Time (UTC)17:16
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_14b691a07a25d29fa2026292ebc7bd65_31bf3856ad364e35_6.1.7601.21650_none_568143162f5b64c6.manifest
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File size718
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameAmd64_3a8f056aa8e47755294b9dec3eb8fe5c_31bf3856ad364e35_6.1.7601.21650_none_1b3e73e4f68456ed.manifest
File versionNot applicable
File size716
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameAmd64_4079ac284fdbf710ff1e5189ed784eb7_31bf3856ad364e35_6.1.7600.16750_none_90a12be2a9cac0c9.manifest
File versionNot applicable
File size716
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameAmd64_6a232d21062de74a454621016ce962fc_31bf3856ad364e35_6.1.7600.20890_none_a519fcc8658f7ff7.manifest
File versionNot applicable
File size1,076
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameAmd64_7d02fd0df3e9b4b58b38b7706bea8eed_31bf3856ad364e35_6.1.7601.21650_none_8d608c6e00d898b8.manifest
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File size1,076
Date (UTC)31-Jan-2011
Time (UTC)17:12
File nameAmd64_8ae319a8736eced8d1a8ef230289f4c4_31bf3856ad364e35_6.1.7600.16750_none_bb2c97c7924caf65.manifest
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File size718
Date (UTC)31-Jan-2011
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File size716
Date (UTC)31-Jan-2011
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File nameAmd64_97cd5b277e61157692fdbe5cb6e3cb34_31bf3856ad364e35_6.1.7601.17551_none_f7fdc6cb4d0d0c78.manifest
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Date (UTC)31-Jan-2011
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File nameAmd64_d3ebee14f48bece2ba476d6d40047b60_31bf3856ad364e35_6.1.7601.17551_none_1bad8b273ca209d4.manifest
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File size1,076
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File size1,076
Date (UTC)31-Jan-2011
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File nameAmd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.16750_none_45a6bf69094a8255.manifest
File versionNot applicable
File size3,375
Date (UTC)31-Jan-2011
Time (UTC)17:19
File nameAmd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7600.20890_none_46051c84228891e3.manifest
File versionNot applicable
File size3,375
Date (UTC)31-Jan-2011
Time (UTC)17:19
File nameAmd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.17551_none_478e1cb906700798.manifest
File versionNot applicable
File size3,375
Date (UTC)31-Jan-2011
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File nameAmd64_microsoft-windows-f..temutilitylibraries_31bf3856ad364e35_6.1.7601.21650_none_4816b93a1f8e8e0b.manifest
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Date (UTC)31-Jan-2011
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File size716
Date (UTC)31-Jan-2011
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File size715
Date (UTC)31-Jan-2011
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File size715
Date (UTC)31-Jan-2011
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Date (UTC)31-Jan-2011
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Date (UTC)31-Jan-2011
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Date (UTC)31-Jan-2011
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Date (UTC)31-Jan-2011
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Date (UTC)31-Jan-2011
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