Windows Installer package that requires the SeBackupPrivilege user right fails in Windows 7 or in Windows Server 2008 R2

Applies to: Windows Server 2008 R2

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You install a Windows Installer (.msi) package by using the Windows Installer service.
  • Some customer actions in the .msi package require the SeBackUpPrivilege user right.
In this scenario, the .msi package installation fails.

Note This issue does not occur on a computer that is running Windows Server 2003, Windows XP, Windows Vista, or Windows Server 2008 and that has Windows Installer 4.5 installed.

Cause


This issue occurs because the Windows Installer service 5.0 does not have the SeBackupPrivilege user right in Windows 7 and in Windows Server 2008 R2.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Note This hotfix package does not update any binary files.

Workaround


To work around this issue, run the following command at an elevated command prompt to set explicit permissions of the SeBackupPrivilege user right for the msiserver service:
C:\Windows\system32>sc privs msiserver SeTcbPrivilege/SeCreatePagefilePrivilege/SeLockMemoryPrivilege/SeIncreaseBasePriorityPrivilege/SeCreatePermanentPrivilege/SeAuditPrivilege/SeSecurityPrivilege/SeChangeNotifyPrivilege/SeProfileSingleProcessPrivilege/SeImpersonatePrivilege/SeCreateGlobalPrivilege/SeAssignPrimaryTokenPrivilege/SeRestorePrivilege/SeIncreaseQuotaPrivilege/SeShutdownPrivilege/SeTakeOwnershipPrivilege/SeLoadDriverPrivilege/SeBackupPrivilege

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about Windows Installer 4.5, click the following article number to view the article in the Microsoft Knowledge Base:
942288 Windows Installer 4.5 is available
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,308
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameX86_651bae6aa73822894683733e2024c590_31bf3856ad364e35_6.1.7601.21678_none_4a6c98c0d84a00c1.manifest
File versionNot applicable
File size705
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameX86_b5eff6513a97e415e4f5d4a07827afae_31bf3856ad364e35_6.1.7600.20919_none_a03f9e8732fccae9.manifest
File versionNot applicable
File size705
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameX86_microsoft-windows-installer-service_31bf3856ad364e35_6.1.7600.20919_none_98592ba80f51490b.manifest
File versionNot applicable
File size3,500
Date (UTC)09-Mar-2011
Time (UTC)06:09
PlatformNot applicable
File nameX86_microsoft-windows-installer-service_31bf3856ad364e35_6.1.7601.21678_none_99fda6f60ca9461f.manifest
File versionNot applicable
File size3,500
Date (UTC)09-Mar-2011
Time (UTC)05:50
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_c26e71ca7ba13eb162ebdecbc1ee4a3c_31bf3856ad364e35_6.1.7600.20919_none_53c5f68c5533c622.manifest
File versionNot applicable
File size709
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameAmd64_e36828f7ffae3d2ad08a6b68737501e8_31bf3856ad364e35_6.1.7601.21678_none_3972176d0e718c8e.manifest
File versionNot applicable
File size709
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-service_31bf3856ad364e35_6.1.7600.20919_none_f477c72bc7aeba41.manifest
File versionNot applicable
File size3,502
Date (UTC)09-Mar-2011
Time (UTC)07:10
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-service_31bf3856ad364e35_6.1.7601.21678_none_f61c4279c506b755.manifest
File versionNot applicable
File size3,502
Date (UTC)09-Mar-2011
Time (UTC)06:42
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,746
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_bc0ccf9c0764c71dd4b151f13ed5467b_31bf3856ad364e35_6.1.7600.20919_none_e2d65d2da206090f.manifest
File versionNot applicable
File size707
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameIa64_f4d630b06b99be99ef7a1bfd8894c090_31bf3856ad364e35_6.1.7601.21678_none_1845457013cff145.manifest
File versionNot applicable
File size707
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable
File nameIa64_microsoft-windows-installer-service_31bf3856ad364e35_6.1.7600.20919_none_985acf9e0f4f5207.manifest
File versionNot applicable
File size3,501
Date (UTC)09-Mar-2011
Time (UTC)07:07
PlatformNot applicable
File nameIa64_microsoft-windows-installer-service_31bf3856ad364e35_6.1.7601.21678_none_99ff4aec0ca74f1b.manifest
File versionNot applicable
File size3,501
Date (UTC)09-Mar-2011
Time (UTC)06:34
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,168
Date (UTC)10-Mar-2011
Time (UTC)01:49
PlatformNot applicable