You cannot resume a tablet computer that has no input device installed after the tablet computer does not resume from hibernation successfully in Windows 7


Symptoms


Consider the following scenario:  
  • You have a tablet computer that is running Windows 7.
  • You have no input device installed on the tablet computer. For example, you have no keyboard or mouse installed on the computer.
  • The computer does not resume from hibernation successfully.
  • Windows displays a Windows resume loader menu and waits for input.
In this scenario, you cannot try to resume the computer from hibernation again because you have no input device installed.

Cause


This issue occurs because touch input is not available during the startup loader phase. However, the Windows resume loader menu requires input for the startup process to resume.

Resolution


After you install the hotfix, a new Boot Configuration Data (BCD) option enables you to set a time-out for the Windows resume loader menu. When the time-out is reached, the resume data is discarded and the computer restarts automatically.

To set the time-out value, at a command prompt, type the following command, and then press ENTER:
Bcdedit /set {resumeloadersettings} custom:0x15000080 <seconds to wait>
For example, to set the time-out to 120 seconds, at a command prompt, type the following command, and then press ENTER:
Bcdedit /set {resumeloadersettings} custom:0x15000080 120

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx
    Windows 7RTMGDR
    6.1.760
    0.
    20xxx
    Windows 7RTMLDR
    6.1.760
    1.
    17xxx
    Windows 7SP1GDR
    6.1.760
    1.
    21xxx
    Windows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Setbcdlocale.dll6.1.7600.1638549,66414-Jul-200901:16
Winload.exe6.1.7600.20916507,88005-Mar-201105:53
Winresume.exe6.1.7600.20916443,23205-Mar-201105:53
Setbcdlocale.dll6.1.7601.1751450,17620-Nov-201012:21
Winload.exe6.1.7601.21675508,90405-Mar-201105:27
Winresume.exe6.1.7601.21675443,74405-Mar-201105:27
Winload.exe6.1.7600.20916507,88005-Mar-201105:53
Winresume.exe6.1.7600.20916443,23205-Mar-201105:53
Winload.exe6.1.7601.21675508,90405-Mar-201105:27
Winresume.exe6.1.7601.21675443,74405-Mar-201105:27
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTime
Setbcdlocale.dll6.1.7600.1638562,97614-Jul-200901:41
Winload.efi6.1.7600.20916642,43205-Mar-201106:30
Winload.exe6.1.7600.20916605,04005-Mar-201106:28
Winresume.efi6.1.7600.20916562,04805-Mar-201106:30
Winresume.exe6.1.7600.20916519,69605-Mar-201106:28
Setbcdlocale.dll6.1.7601.1751463,48820-Nov-201013:27
Winload.efi6.1.7601.21675642,94405-Mar-201106:20
Winload.exe6.1.7601.21675605,55205-Mar-201106:16
Winresume.efi6.1.7601.21675567,23205-Mar-201106:16
Winresume.exe6.1.7601.21675519,69605-Mar-201106:16
Winload.efi6.1.7600.20916642,43205-Mar-201106:30
Winload.exe6.1.7600.20916605,04005-Mar-201106:28
Winresume.efi6.1.7600.20916562,04805-Mar-201106:30
Winresume.exe6.1.7600.20916519,69605-Mar-201106:28
Winload.efi6.1.7601.21675642,94405-Mar-201106:20
Winload.exe6.1.7601.21675605,55205-Mar-201106:16
Winresume.efi6.1.7601.21675567,23205-Mar-201106:16
Winresume.exe6.1.7601.21675519,69605-Mar-201106:16

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_0c310d715d067526669bba8e9e122218_31bf3856ad364e35_6.1.7600.20916_none_7eaaa5a65d49ff10.manifest
File versionNot applicable
File size711
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_c2c8f6967932754038f1d8ac3ef62071_31bf3856ad364e35_6.1.7601.21675_none_e483d86bc7fce47b.manifest
File versionNot applicable
File size713
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_de2bed528102521c5cac372b011e7dbc_31bf3856ad364e35_6.1.7601.21675_none_3446fe942f2fb5c1.manifest
File versionNot applicable
File size711
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_de586b8a4c8132bf8bfe1dae78262354_31bf3856ad364e35_6.1.7600.20916_none_ab1554714d17f58e.manifest
File versionNot applicable
File size713
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7600.20916_none_69e5435507021ad7.manifest
File versionNot applicable
File size5,548
Date (UTC)05-Mar-2011
Time (UTC)14:32
File nameX86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7601.21675_none_6b89bea3045a17eb.manifest
File versionNot applicable
File size5,548
Date (UTC)05-Mar-2011
Time (UTC)14:32
File nameX86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.20916_none_5bd3665ce6de5d06.manifest
File versionNot applicable
File size4,225
Date (UTC)05-Mar-2011
Time (UTC)06:13
File nameX86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.21675_none_5d77e1aae4365a1a.manifest
File versionNot applicable
File size4,225
Date (UTC)05-Mar-2011
Time (UTC)05:50
File nameX86_0c310d715d067526669bba8e9e122218_31bf3856ad364e35_6.1.7600.20916_none_7eaaa5a65d49ff10.manifest
File versionNot applicable
File size711
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_c2c8f6967932754038f1d8ac3ef62071_31bf3856ad364e35_6.1.7601.21675_none_e483d86bc7fce47b.manifest
File versionNot applicable
File size713
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_de2bed528102521c5cac372b011e7dbc_31bf3856ad364e35_6.1.7601.21675_none_3446fe942f2fb5c1.manifest
File versionNot applicable
File size711
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_de586b8a4c8132bf8bfe1dae78262354_31bf3856ad364e35_6.1.7600.20916_none_ab1554714d17f58e.manifest
File versionNot applicable
File size713
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameX86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7600.20916_none_69e5435507021ad7.manifest
File versionNot applicable
File size5,548
Date (UTC)05-Mar-2011
Time (UTC)14:32
File nameX86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7601.21675_none_6b89bea3045a17eb.manifest
File versionNot applicable
File size5,548
Date (UTC)05-Mar-2011
Time (UTC)14:32
File nameX86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.20916_none_5bd3665ce6de5d06.manifest
File versionNot applicable
File size4,225
Date (UTC)05-Mar-2011
Time (UTC)06:13
File nameX86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.21675_none_5d77e1aae4365a1a.manifest
File versionNot applicable
File size4,225
Date (UTC)05-Mar-2011
Time (UTC)05:50
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_3ee752ecceb1ba87bf7004b6d0ba90a1_31bf3856ad364e35_6.1.7601.21675_none_128b220e68c8622e.manifest
File versionNot applicable
File size715
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameAmd64_9aba1bd6aa463723ec56233a939e61e0_31bf3856ad364e35_6.1.7600.20916_none_37de1ca2b8d3b81e.manifest
File versionNot applicable
File size717
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameAmd64_b125b427e9716551f6c1b96dcd34ea9f_31bf3856ad364e35_6.1.7600.20916_none_3ea11e8ccf9b4d3f.manifest
File versionNot applicable
File size715
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameAmd64_c995cc36363ed4bd38ddba518de4f683_31bf3856ad364e35_6.1.7601.21675_none_0ed5b68ffcb9b54f.manifest
File versionNot applicable
File size717
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameAmd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7600.20916_none_c603ded8bf5f8c0d.manifest
File versionNot applicable
File size6,894
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameAmd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.1.7601.21675_none_c7a85a26bcb78921.manifest
File versionNot applicable
File size6,894
Date (UTC)05-Mar-2011
Time (UTC)14:28
File nameAmd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.20916_none_b7f201e09f3bce3c.manifest
File versionNot applicable
File size5,745
Date (UTC)05-Mar-2011
Time (UTC)07:13
File nameAmd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.21675_none_b9967d2e9c93cb50.manifest
File versionNot applicable
File size5,745
Date (UTC)05-Mar-2011
Time (UTC)06:42