An application that uses the Fax Service Extended COM API only enumerates the fax jobs of the current user account in Windows 7 or in Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium More

Symptoms


On a computer that is running Windows 7 or Windows Server 2008 R2, you have an application that uses the Fax Service Extended COM API to query fax jobs on a Fax server. However, the application can only enumerate the fax jobs of the current user account that you use to run the application.

Note This issue occurs even when you run the application by using a user account that has necessary permissions to enumerate the fax jobs of all users.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx
    Windows 7RTMGDR
    6.1.760
    0.20xxx
    Windows 7RTMLDR
    6.1.760
    1.17xxx
    Windows 7SP1GDR
    6.1.760
    1.21xxx
    Windows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.1.7600.16385227,32814-Jul-200901:15x86
Fxscom.dll6.1.7600.1638578,33614-Jul-200901:15x86
Fxscomex.dll6.1.7600.20944473,08816-Apr-201104:40x86
Fxsocm.dll6.1.7600.1638535,32814-Jul-200901:15x86
Fxsresm.dll6.1.7600.16385925,18414-Jul-200901:05x86
Fxst30.dll6.1.7600.16385216,06414-Jul-200901:15x86
Fxstiff.dll6.1.7600.16385429,56814-Jul-200901:15x86
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,11816-Apr-201104:58Not applicable
Welcomescan.jpgNot applicable516,42410-Jun-200921:41Not applicable
Winfax.dll6.1.7600.1638527,64814-Jul-200901:16x86
Fxsapi.dll6.1.7600.16385227,32814-Jul-200901:15x86
Fxscom.dll6.1.7600.1638578,33614-Jul-200901:15x86
Fxscomex.dll6.1.7601.21705473,08816-Apr-201105:52x86
Fxsocm.dll6.1.7600.1638535,32814-Jul-200901:15x86
Fxsresm.dll6.1.7600.16385925,18414-Jul-200901:05x86
Fxst30.dll6.1.7600.16385216,06414-Jul-200901:15x86
Fxstiff.dll6.1.7601.17514430,08020-Nov-201012:19x86
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,11816-Apr-201106:06Not applicable
Welcomescan.jpgNot applicable516,42410-Jun-200921:41Not applicable
Winfax.dll6.1.7600.1638527,64814-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.1.7600.16385623,10414-Jul-200901:40x64
Fxscom.dll6.1.7600.1638588,06414-Jul-200901:40x64
Fxscomex.dll6.1.7600.20944591,87216-Apr-201105:12x64
Fxsocm.dll6.1.7600.1638535,32814-Jul-200901:40x64
Fxsresm.dll6.1.7600.16385925,18414-Jul-200901:27x64
Fxst30.dll6.1.7600.16385258,56014-Jul-200901:40x64
Fxstiff.dll6.1.7600.16385434,17614-Jul-200901:40x64
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,11816-Apr-201105:28Not applicable
Welcomescan.jpgNot applicable516,42410-Jun-200921:03Not applicable
Winfax.dll6.1.7600.1638529,18414-Jul-200901:41x64
Fxsapi.dll6.1.7601.17514623,10420-Nov-201013:26x64
Fxscom.dll6.1.7600.1638588,06414-Jul-200901:40x64
Fxscomex.dll6.1.7601.21705591,87216-Apr-201105:17x64
Fxsocm.dll6.1.7600.1638535,32814-Jul-200901:40x64
Fxsresm.dll6.1.7600.16385925,18414-Jul-200901:27x64
Fxst30.dll6.1.7600.16385258,56014-Jul-200901:40x64
Fxstiff.dll6.1.7601.17514434,68820-Nov-201013:26x64
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,11816-Apr-201105:30Not applicable
Welcomescan.jpgNot applicable516,42410-Jun-200921:03Not applicable
Winfax.dll6.1.7600.1638529,18414-Jul-200901:41x64
Fxsapi.dll6.1.7600.16385227,32814-Jul-200901:15x86
Fxscom.dll6.1.7600.1638578,33614-Jul-200901:15x86
Fxscomex.dll6.1.7600.20944473,08816-Apr-201104:40x86
Fxsresm.dll6.1.7600.16385925,18414-Jul-200901:05x86
Winfax.dll6.1.7600.1638527,64814-Jul-200901:16x86
Fxsapi.dll6.1.7600.16385227,32814-Jul-200901:15x86
Fxscom.dll6.1.7600.1638578,33614-Jul-200901:15x86
Fxscomex.dll6.1.7601.21705473,08816-Apr-201105:52x86
Fxsresm.dll6.1.7600.16385925,18414-Jul-200901:05x86
Winfax.dll6.1.7600.1638527,64814-Jul-200901:16x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about how to use the Fax Client COM Implementation, visit the following Microsoft Developer Network (MSDN) website:For more information about the Fax Service Extended COM API, visit the following Microsoft Developer Network (MSDN) website:For more information about how to use the Fax Service Extended COM API, visit the following Microsoft Developer Network (MSDN) website:For more information about Fax Service Extended COM, visit the following Microsoft Developer Network (MSDN) website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,722
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameX86_1b9caf04aba324129ffe23665c485e69_31bf3856ad364e35_6.1.7601.21705_none_a9b5723389fd9829.manifest
File versionNot applicable
File size698
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameX86_af1670f3d9e34c74fdb6ab572f198a20_31bf3856ad364e35_6.1.7600.20944_none_4c2ff1bfb772cbaf.manifest
File versionNot applicable
File size698
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameX86_microsoft-windows-fax-common_31bf3856ad364e35_6.1.7600.20944_none_0c8eeabbcaf2257e.manifest
File versionNot applicable
File size141,073
Date (UTC)18-Apr-2011
Time (UTC)14:11
PlatformNot applicable
File nameX86_microsoft-windows-fax-common_31bf3856ad364e35_6.1.7601.21705_none_0ea187bbc7f73afd.manifest
File versionNot applicable
File size141,073
Date (UTC)18-Apr-2011
Time (UTC)14:11
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_4ca202a5097936b0f435c90651e9a96d_31bf3856ad364e35_6.1.7600.20944_none_9f08cff5adcdb8fa.manifest
File versionNot applicable
File size1,046
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameAmd64_b5a97a7539dfa73f6066bec287e496b3_31bf3856ad364e35_6.1.7601.21705_none_27d8a59e9da0aa91.manifest
File versionNot applicable
File size1,046
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameAmd64_microsoft-windows-fax-common_31bf3856ad364e35_6.1.7600.20944_none_68ad863f834f96b4.manifest
File versionNot applicable
File size141,082
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameAmd64_microsoft-windows-fax-common_31bf3856ad364e35_6.1.7601.21705_none_6ac0233f8054ac33.manifest
File versionNot applicable
File size141,082
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,142
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameWow64_microsoft-windows-fax-common_31bf3856ad364e35_6.1.7600.20944_none_73023091b7b058af.manifest
File versionNot applicable
File size132,130
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable
File nameWow64_microsoft-windows-fax-common_31bf3856ad364e35_6.1.7601.21705_none_7514cd91b4b56e2e.manifest
File versionNot applicable
File size132,130
Date (UTC)18-Apr-2011
Time (UTC)14:07
PlatformNot applicable