MSMQ service might not send or receive messages after you restart a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 for Itanium-Based Systems More

Symptoms


Microsoft Message Queuing (MSMQ) service running on Windows 7, Windows Vista, Windows Server 2008 or Windows Server 2008 R2 might be unable to receive messages. Therefore, messages stays in “Waiting to connect” state in the outgoing queue of the sending computers.

Cause


This issue could occur due to following reasons:

1.       During computer start, MSMQ service tries to bind to machine IP for listening which is still not acquired by DHCP. This might happen when DHCP takes some time acquiring IP due to any network latency or service start timing between DHCP and MSMQ. In this case MSMQ starts listening to the loopback address i.e. 127.0.0.1.

2.       DHCP acquired IP correctly and MSMQ listening on that IP as well. However at some later point, DHCP IP renewal happens and now machine IP is different from the last one. In this case MSMQ is still listening on the older IP. So when a new message comes for any old IP, it is never seen by MSMQ service.

For both the scenarios mentioned above, problem could be verified by:

“netstat –ano | findstr 1801”

Note: Here 1801 is the port on which MSMQ service listens for any communication.

If the system is facing this problem , output resembles the following in first scenario:

TCP 127.0.0.1:1801 0.0.0.0:0 LISTENING xxxx

TCP [::1]:1801 [::]:0 LISTENING xxxx

and in second scenario:

TCP y.y.y.y:1801 0.0.0.0:0 LISTENING xxxx

Where y.y.y.y is the address MSMQ is listening on and is different from your current machine IP from “ipconfig”.

Resolution



After you apply the following hotfix and restart the server, MSMQ service listens on the INADDR_ANY (0.0.0.0:1801) IP address. After the restart, service now listens to messages coming on port 1801 on any IP address.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the Message Queuing Server feature installed on a computer that is running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Mqqm.dll6.0.6002.22713931,32808-Sep-201118:43x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Mqqm.dll6.0.6002.227131,520,12808-Sep-201115:20x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Mqqm.dll6.0.6002.227133,009,53608-Sep-201115:15IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mqqm.dll6.1.7600.21004934,40008-Jul-201104:23x86
Mqqm.dll6.1.7601.21766934,40008-Jul-201105:50x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mqqm.dll6.1.7600.210041,517,56808-Jul-201105:17x64
Mqqm.dll6.1.7601.217661,517,56808-Jul-201105:16x64
For all supported IA-64based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Mqqm.dll6.1.7600.210043,014,14408-Jul-201104:06IA-64
Mqqm.dll6.1.7601.217663,014,14408-Jul-201104:09IA-64

Workaround


To work around this issue, restart the MSMQ service.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
974813 You cannot send or receive messages using Message Queuing 4.0 or Message Queuing 5.0
For more information about Message Queuing, visit the following MSDN website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot Applicable
File size2,795
Date (UTC)09-Sep-2011
Time (UTC)01:05
PlatformNot Applicable
File nameX86_34ef66066e4fc6d3dcc5a0e3eee46ad3_31bf3856ad364e35_6.0.6002.22713_none_875243153cede48a.manifest
File versionNot Applicable
File size710
Date (UTC)09-Sep-2011
Time (UTC)01:05
PlatformNot Applicable
File nameX86_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.0.6002.22713_none_8220345f75e2e86e.manifest
File versionNot Applicable
File size9,378
Date (UTC)08-Sep-2011
Time (UTC)19:19
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_dd6676ff923b6d2e30ce0bbe7352bb71_31bf3856ad364e35_6.0.6002.22713_none_ea6befd83a1633d3.manifest
File versionNot Applicable
File size714
Date (UTC)09-Sep-2011
Time (UTC)01:05
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.0.6002.22713_none_de3ecfe32e4059a4.manifest
File versionNot Applicable
File size9,706
Date (UTC)08-Sep-2011
Time (UTC)15:39
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,817
Date (UTC)09-Sep-2011
Time (UTC)01:05
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_a8f7f613e470a883302c45c644fafeb2_31bf3856ad364e35_6.0.6002.22713_none_c40ebf3ebf803000.manifest
File versionNot Applicable
File size712
Date (UTC)09-Sep-2011
Time (UTC)01:05
PlatformNot Applicable
File nameIa64_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.0.6002.22713_none_8221d85575e0f16a.manifest
File versionNot Applicable
File size9,684
Date (UTC)08-Sep-2011
Time (UTC)15:29
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,578
Date (UTC)09-Sep-2011
Time (UTC)01:05
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,446
Date (UTC)08-Jul-2011
Time (UTC)08:16
PlatformNot applicable
File nameX86_4288b476fcd6da9d5c8f5f5f2feec5ec_31bf3856ad364e35_6.1.7601.21766_none_f92cf616d6f76288.manifest
File versionNot applicable
File size710
Date (UTC)08-Jul-2011
Time (UTC)08:16
PlatformNot applicable
File nameX86_6bce521965b223fba7ef54cdd1b310b4_31bf3856ad364e35_6.1.7600.21004_none_9c3ae7f5012ee81d.manifest
File versionNot applicable
File size710
Date (UTC)08-Jul-2011
Time (UTC)08:16
PlatformNot applicable
File nameX86_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.1.7600.21004_none_806d3748d9cb068c.manifest
File versionNot applicable
File size2,742
Date (UTC)08-Jul-2011
Time (UTC)04:54
PlatformNot applicable
File nameX86_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.1.7601.21766_none_8214dd38d720198a.manifest
File versionNot applicable
File size2,742
Date (UTC)08-Jul-2011
Time (UTC)06:20
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_26f49603fc7a48ff5aae4ccb1767bd44_31bf3856ad364e35_6.1.7600.21004_none_20c83003aeab0996.manifest
File versionNot applicable
File size714
Date (UTC)08-Jul-2011
Time (UTC)08:17
PlatformNot applicable
File nameAmd64_324f775d31b5d13656458e53cdd70926_31bf3856ad364e35_6.1.7601.21766_none_a5a4237b7a8d919f.manifest
File versionNot applicable
File size714
Date (UTC)08-Jul-2011
Time (UTC)08:17
PlatformNot applicable
File nameAmd64_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.1.7600.21004_none_dc8bd2cc922877c2.manifest
File versionNot applicable
File size2,746
Date (UTC)08-Jul-2011
Time (UTC)05:54
PlatformNot applicable
File nameAmd64_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.1.7601.21766_none_de3378bc8f7d8ac0.manifest
File versionNot applicable
File size2,746
Date (UTC)08-Jul-2011
Time (UTC)07:02
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,866
Date (UTC)08-Jul-2011
Time (UTC)08:17
PlatformNot applicable
Additional files for all supported IA-64based versions of Windows Server 2008 R2
File nameIa64_58fd6d81409210ff96d0d8693a1b155f_31bf3856ad364e35_6.1.7601.21766_none_f184fec8253340ba.manifest
File versionNot applicable
File size712
Date (UTC)08-Jul-2011
Time (UTC)08:16
PlatformNot applicable
File nameIa64_7ebc3e907ec5cc7b1df379d097835748_31bf3856ad364e35_6.1.7600.21004_none_1e3a3b3165d85bf0.manifest
File versionNot applicable
File size712
Date (UTC)08-Jul-2011
Time (UTC)08:16
PlatformNot applicable
File nameIa64_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.1.7600.21004_none_806edb3ed9c90f88.manifest
File versionNot applicable
File size2,744
Date (UTC)08-Jul-2011
Time (UTC)05:46
PlatformNot applicable
File nameIa64_microsoft-windows-msmq-queuemanager-core_31bf3856ad364e35_6.1.7601.21766_none_8216812ed71e2286.manifest
File versionNot applicable
File size2,744
Date (UTC)08-Jul-2011
Time (UTC)07:08
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,937
Date (UTC)08-Jul-2011
Time (UTC)08:16
PlatformNot applicable