"File Not Found" when you try to open a file in an application in Windows 7 or in Windows Server 2008 R2

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 Foundation More

Symptoms


Consider the following scenario:

  • You try to open a file in an application by using the Open File dialog box on a computer that is running Windows 7 or Windows Server 2008 R2.
  • In the File name: field of the Open File dialog box, you specify a URL which ends with filename.ext. For example, you enter http://servername/Site/Folder/filename.ext.
  • You enter your credentials, but are then prompted for your credentials two additional times.
In this scenario, after you enter your credentials for the third time, you receive the following error message:
File Not Found

When you click OK on this error message, the File Open dialog box and the path that you entered appear again. If you click OK on the File Open dialog box, the file is opened successfully.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx
    Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.
    21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Shell32.dll6.1.7600.2109612,871,68023-Nov-201105:28
Shell32.dll6.1.7601.2186512,873,72823-Nov-201105:20
Davclnt.dll6.1.7600.2109680,38423-Nov-201105:24
Davclnt.dll6.1.7601.2186580,38423-Nov-201105:17
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2109614,170,11223-Nov-201106:34x64
Shell32.dll6.1.7601.2186514,174,72023-Nov-201106:22x64
Davclnt.dll6.1.7600.21096101,37623-Nov-201106:29x64
Davclnt.dll6.1.7601.21865100,86423-Nov-201106:22x64
Shell32.dll6.1.7600.2109612,871,68023-Nov-201105:28x86
Shell32.dll6.1.7601.2186512,873,72823-Nov-201105:20x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the Open and Save As dialog boxes, visit the following Microsoft website:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_0b20884a9db57eb91cefa7ca248f57ee_31bf3856ad364e35_6.1.7601.21865_none_81245879d37a3d61.manifest
File versionNot applicable
File size709
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameX86_664e6ec14ab9ae479339738a236fc8ed_31bf3856ad364e35_6.1.7600.21096_none_caebaf54805715f2.manifest
File versionNot applicable
File size695
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameX86_9504cec1ecb63136d66dfc59a0259eca_31bf3856ad364e35_6.1.7600.21096_none_1f44030c649599cb.manifest
File versionNot applicable
File size709
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameX86_b253e0856a3e0550de45aa7062a0e2ac_31bf3856ad364e35_6.1.7601.21865_none_cb915d0de9c0940a.manifest
File versionNot applicable
File size695
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21096_none_6c7f2fca8c747d47.manifest
File versionNot applicable
File size1,059,457
Date (UTC)23-Nov-2011
Time (UTC)05:56
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21865_none_6e85260e898345ee.manifest
File versionNot applicable
File size1,059,457
Date (UTC)23-Nov-2011
Time (UTC)05:45
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7600.21096_none_94236e2bccb7ca0c.manifest
File versionNot applicable
File size4,113
Date (UTC)23-Nov-2011
Time (UTC)06:02
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.21865_none_9629646fc9c692b3.manifest
File versionNot applicable
File size4,113
Date (UTC)23-Nov-2011
Time (UTC)05:49
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_0b20884a9db57eb91cefa7ca248f57ee_31bf3856ad364e35_6.1.7601.21865_none_dd42f3fd8bd7ae97.manifest
File versionNot applicable
File size711
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_4fa099608637d2d99ffe79790846f9bb_31bf3856ad364e35_6.1.7600.21096_none_08f2ac8ffe486564.manifest
File versionNot applicable
File size699
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_51e177d9924e5a91e969badfca98fbd7_31bf3856ad364e35_6.1.7600.21096_none_9c910665ae045004.manifest
File versionNot applicable
File size1,040
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_55b207235f5cdbb199fcbfd24c6b3a8a_31bf3856ad364e35_6.1.7601.21865_none_7a54a3d639d7fc6f.manifest
File versionNot applicable
File size1,040
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_73a02fd90da6b605786bcbe39fbcef0f_31bf3856ad364e35_6.1.7601.21865_none_2e415b3dd8023377.manifest
File versionNot applicable
File size713
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_7f307c75d581348cb5d508e4575d9b59_31bf3856ad364e35_6.1.7600.21096_none_5a987f0023e46948.manifest
File versionNot applicable
File size1,066
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_9504cec1ecb63136d66dfc59a0259eca_31bf3856ad364e35_6.1.7600.21096_none_7b629e901cf30b01.manifest
File versionNot applicable
File size711
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_ad2352bd0fb0bc26c9360845d023cfcc_31bf3856ad364e35_6.1.7601.21865_none_870dc49f519f8882.manifest
File versionNot applicable
File size1,066
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_b207532509e37f35865b6c7d0642331e_31bf3856ad364e35_6.1.7600.21096_none_a211c9340b88e1bc.manifest
File versionNot applicable
File size713
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_e2028986da8d7aed7d3ad74cdb937027_31bf3856ad364e35_6.1.7601.21865_none_dadc7a1b4bf3b7d5.manifest
File versionNot applicable
File size699
Date (UTC)23-Nov-2011
Time (UTC)10:33
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21096_none_c89dcb4e44d1ee7d.manifest
File versionNot applicable
File size1,058,443
Date (UTC)23-Nov-2011
Time (UTC)07:04
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21865_none_caa3c19241e0b724.manifest
File versionNot applicable
File size1,058,443
Date (UTC)23-Nov-2011
Time (UTC)06:52
File nameAmd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7600.21096_none_f04209af85153b42.manifest
File versionNot applicable
File size4,115
Date (UTC)23-Nov-2011
Time (UTC)07:07
File nameAmd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.21865_none_f247fff3822403e9.manifest
File versionNot applicable
File size4,115
Date (UTC)23-Nov-2011
Time (UTC)06:55
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21096_none_d2f275a07932b078.manifest
File versionNot applicable
File size1,054,916
Date (UTC)23-Nov-2011
Time (UTC)05:50
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21865_none_d4f86be47641791f.manifest
File versionNot applicable
File size1,054,916
Date (UTC)23-Nov-2011
Time (UTC)05:37