- The PC goes to sleep, and a key press or the power button is used to wake from sleep.
- There are multiple Bluetooth mice connected to the same PC.
Mouse stops responding during normal usage or after wake from sleepCan occur when the Bluetooth host fails to reconnect with the mouse. The host then ignores successive reconnection attempts or sets the adaptive frequency hopping to a different frequency and loses device acknowledgement.
Mouse stops responding when multiple mice are connectedCan occur when the Bluetooth host has a 'stop' on the flow control while polling other devices.
Mouse stops responding during normal usage or after wake from sleepIf the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. To do this, follow these steps:
Note: You will need to use your keyboard to move around your system.
- Open Control Panel.
- Open Devices and Printers.
- Click Add Device.
If this doesn't work, you can also try re-enumerating by turning the power on the Bluetooth receiver off and then on, unplugging and plugging the dongle for the receiver (if there is one), or restarting the computer.
Mouse stops responding when multiple mice are connectedIf the mouse stops responding and there are multiple mice connected to the PC, turn off and then turn on one of the Bluetooth mice.
For more information about troubleshooting wireless and Bluetooth issues, see this Troubleshooting: Mice article.
Article ID: 2710637 - Last Review: May 29, 2012 - Revision: 1