0x80070091 error when you drag and drop a folder in a WebDAV shared folder in Windows

Applies to: Windows Server 2012 DatacenterWindows Server 2012 DatacenterWindows Server 2012 Standard More

Virtual Agent: "Want help? I can help you fix this issue."

Symptoms

Assume that you map a network drive from a computer that is running Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1 to a Web Distributed Authoring and Versioning (WebDAV) shared folder. Then, you try to perform a drag-and-drop operation to replace a folder in the WebDAV shared folder. However, the operation fails. Additionally, you receive the following error message:

Error 0x80070091: The directory is not empty.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch
6.2.920 0.21xxx Windows 8 and Windows Server 2012 RTM LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.2.920 0.21xxx	Windows 8 and Windows Server 2012	RTM	LDR

For all supported x86-based versions of Windows 8

File name	File version	File size	Date	Time	Platform
Webclnt.dll	6.2.9200.21194	199,168	12-Aug-2014	22:34	x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name	File version	File size	Date	Time	Platform
Webclnt.dll	6.2.9200.21194	228,352	12-Aug-2014	22:30	x64
Webclnt.dll	6.2.9200.21194	199,168	12-Aug-2014	22:34	x86

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch
6.1.760
1.22xxx Windows 7 and Windows Server 2008 R2 SP1 LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.1.760 1.22xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Webclnt.dll	6.1.7601.22083	207,872	10-Aug-2012	04:30	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Webclnt.dll	6.1.7601.22083	263,680	10-Aug-2012	04:37	x64
Webclnt.dll	6.1.7601.22083	207,872	10-Aug-2012	04:30	x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about WebDAV, go to the following Microsoft website:

General information about WebDAV

For more information about WebDAV for IIS, go to the following Microsoft website:

General information about WebDAV for IIS

For more information about how to install and configure WebDAV on IIS 7, go to the following Microsoft website:

Installing and Configuring WebDAV on IIS 7

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property	Value
File name	X86_5803830eb8462a3ef916e578060f0187_31bf3856ad364e35_6.2.9200.21194_none_782b4f4725ec412b.manifest
File version	Not applicable
File size	709
Date (UTC)	13-Aug-2014
Time (UTC)	13:45
Platform	Not applicable
File name	X86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.2.9200.21194_none_524f86029e3e4629.manifest
File version	Not applicable
File size	2,452
Date (UTC)	12-Aug-2014
Time (UTC)	23:25
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property	Value
File name	Amd64_02ea4d97f1b0c93ad02b6b8b3964806a_31bf3856ad364e35_6.2.9200.21194_none_66190c421e1753c5.manifest
File version	Not applicable
File size	713
Date (UTC)	13-Aug-2014
Time (UTC)	13:45
Platform	Not applicable
File name	Amd64_0aa259738f0c01891aa0156e8d85b9ca_31bf3856ad364e35_6.2.9200.21194_none_2d4cee12db9c7fa0.manifest
File version	Not applicable
File size	1,066
Date (UTC)	13-Aug-2014
Time (UTC)	13:45
Platform	Not applicable
File name	Amd64_5803830eb8462a3ef916e578060f0187_31bf3856ad364e35_6.2.9200.21194_none_d449eacade49b261.manifest
File version	Not applicable
File size	711
Date (UTC)	13-Aug-2014
Time (UTC)	13:45
Platform	Not applicable
File name	Amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.2.9200.21194_none_ae6e2186569bb75f.manifest
File version	Not applicable
File size	2,456
Date (UTC)	13-Aug-2014
Time (UTC)	01:24
Platform	Not applicable
File name	X86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.2.9200.21194_none_524f86029e3e4629.manifest
File version	Not applicable
File size	2,452
Date (UTC)	12-Aug-2014
Time (UTC)	23:25
Platform	Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name	X86_09c7474afba941fd7ef20c56d7a6dcf2_31bf3856ad364e35_6.1.7601.22083_none_15a7a0d6042ad416.manifest
File version	Not applicable
File size	709
Date (UTC)	10-Aug-2012
Time (UTC)	09:18
Platform	Not applicable
File name	X86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22083_none_5769fe892b4b314d.manifest
File version	Not applicable
File size	2,413
Date (UTC)	10-Aug-2012
Time (UTC)	05:04
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Amd64_09c7474afba941fd7ef20c56d7a6dcf2_31bf3856ad364e35_6.1.7601.22083_none_71c63c59bc88454c.manifest
File version	Not applicable
File size	711
Date (UTC)	10-Aug-2012
Time (UTC)	09:18
Platform	Not applicable
File name	Amd64_40763fefd4d72deee847e7a9f072ed4a_31bf3856ad364e35_6.1.7601.22083_none_a1cb1053fe2172c8.manifest
File version	Not applicable
File size	713
Date (UTC)	10-Aug-2012
Time (UTC)	09:18
Platform	Not applicable
File name	Amd64_63b4a276ffa1456d4295c53025f7a55e_31bf3856ad364e35_6.1.7601.22083_none_993562523472ca52.manifest
File version	Not applicable
File size	1,066
Date (UTC)	10-Aug-2012
Time (UTC)	09:18
Platform	Not applicable
File name	Amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22083_none_b3889a0ce3a8a283.manifest
File version	Not applicable
File size	2,417
Date (UTC)	10-Aug-2012
Time (UTC)	06:01
Platform	Not applicable
File name	X86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22083_none_5769fe892b4b314d.manifest
File version	Not applicable
File size	2,413
Date (UTC)	10-Aug-2012
Time (UTC)	05:04
Platform	Not applicable

Last Updated: Oct 14, 2014