- Some USB Universal Host Controller Interface (UHCI) audio devices are connected to a computer that is running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1 or Windows XP Service Pack 3 (SP3).
- You start an application that sends and captures audio streams for the audio devices on the computer.
- The application continues to run on the computer for about 49 days and 17 hours.
Note If you reset the USB audio devices, this issue is resolved temporarily.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows 7 SP1, Windows Server 2008 R2 SP1 or Windows XP SP3. Especially, Windows 7 SP1 or Windows Server 2008 R2 SP1 must have update 2533552 installed before this hotfix can be applied.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 2828030 - Last Review: Jan 15, 2014 - Revision: 1