Error message when you click "Pause download" to pause the download process of a Windows Store app in Windows 8 or Windows RT

Applies to: Windows 8Windows 8 ProWindows 8 Enterprise

Symptoms


Consider the following scenario:
  • You install update 2871389 on a Windows 8 or Windows RT-based computer.
  • You download an app from the Windows Store.
  • You select the app on the Installs page, and then you click Pause download.
In this scenario, you receive the following error message:

This app was not installed - View Details

When you click the error message, you receive the following error message:

Something happened and this app couldn’t be installed. Please try again. Error code 0x80004004.

Note When you click Retry, the download process resumes.

Resolution


Update information

To resolve this issue, install update rollup 2883201. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2883201 Windows RT, Windows 8, and Windows Server 2012 update rollup: October 2013

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates