Stop error in a distributed file service (DFS) environment in Windows

Symptoms

Assume that you have a Distributed File Service (DFS) environment. The DFS client runs Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012. In this situation, the DFS client crashes randomly, and you receive Stop error 0x0000007E or 0x0000003B.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update rollup 2919355.
To resolve this issue in Windows 8 and Windows Server 2012, install update rollup 2928678, or install the hotfix that is described in this article. 

Update information

For more information about how to obtain update 2919355, click the following article number to go to the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

For more information about how to obtain update rollup 2928678, click the following article number to view the article in the Microsoft Knowledge Base:
2928678 Windows RT, Windows 8, and Windows Server 2012 update rollup: March 2014

Hotfix information for Windows 8 and Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8 or Windows Server 2012 installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information




Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_952ec5dd34e47a4d1d9ca47128c4a940_31bf3856ad364e35_6.2.9200.20920_none_823a5e105d857889.manifest
File versionNot applicable
File size697
Date (UTC)16-Jan-2014
Time (UTC)16:50
PlatformNot applicable
File nameX86_ee9965f67d9d826a4fdae4c7a2402c59_31bf3856ad364e35_6.2.9200.16802_none_78a52739c04dc361.manifest
File versionNot applicable
File size697
Date (UTC)16-Jan-2014
Time (UTC)16:50
PlatformNot applicable
File nameX86_microsoft-windows-dfsclient_31bf3856ad364e35_6.2.9200.16802_none_8499c208b743892c.manifest
File versionNot applicable
File size8,975
Date (UTC)16-Jan-2014
Time (UTC)01:10
PlatformNot applicable
File nameX86_microsoft-windows-dfsclient_31bf3856ad364e35_6.2.9200.20920_none_850bbe67d0732e2a.manifest
File versionNot applicable
File size8,975
Date (UTC)16-Jan-2014
Time (UTC)01:07
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_995ab263161fff9a11150f32670b4ed0_31bf3856ad364e35_6.2.9200.20920_none_e5b62d7d81f30ec7.manifest
File versionNot applicable
File size701
Date (UTC)16-Jan-2014
Time (UTC)16:51
PlatformNot applicable
File nameAmd64_b68847335570417fbffe11eff2b774a4_31bf3856ad364e35_6.2.9200.16802_none_53760125401a2a6e.manifest
File versionNot applicable
File size701
Date (UTC)16-Jan-2014
Time (UTC)16:51
PlatformNot applicable
File nameAmd64_microsoft-windows-dfsclient_31bf3856ad364e35_6.2.9200.16802_none_e0b85d8c6fa0fa62.manifest
File versionNot applicable
File size8,977
Date (UTC)16-Jan-2014
Time (UTC)06:01
PlatformNot applicable
File nameAmd64_microsoft-windows-dfsclient_31bf3856ad364e35_6.2.9200.20920_none_e12a59eb88d09f60.manifest
File versionNot applicable
File size8,977
Date (UTC)16-Jan-2014
Time (UTC)02:56
PlatformNot applicable



Properties

Article ID: 2925981 - Last Review: Jul 1, 2014 - Revision: 1

Windows 8.1 Enterprise, Windows 8.1, Windows 8.1 Pro, Windows RT 8.1, Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 R2 Standard, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Datacenter, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Foundation, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows Server 2012 Standard, Windows 8 Enterprise, Windows 8, Windows 8 Pro, Windows RT

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