Windows 8.1 or Windows 7 cannot connect over DirectAccess to a Remote Desktop Session Host server farm

Attiecas uz: Windows 8.1Windows 8.1 EnterpriseWindows 8.1 Pro

Symptoms


Consider the following scenario:
  • You have a Remote Desktop Services (RDS) deployment.
  • The deployment contains an RD Connection Broker server and one or more RD Session Host servers or RD Virtualization Host servers.
  • The deployment is running Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2.
  • You expose the RDS Endpoint servers to users outside your corporate network by using DirectAccess.

In this scenario, clients can use Windows 8.1 or Windows 7 Remote Desktop Connection to connect to the RD Connection Broker server but cannot connect to their target endpoint in the RD Session Host server farm.

Cause


This problem occurs because the client does not try all the endpoint addresses that are passed in the redirection packet of the RD Connection Broker server.

Resolution


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first install update 2919355 on Windows 8.1, or Service Pack 1 for Windows 7.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.