SD card is not recognized when you wake up the computer in Windows 8.1 or Windows Server 2012 R2

Gælder for: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

Symptoms


Consider the following scenario:

  • You have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
  • You connect an SD card reader together with the hardware id VID_0BDA&PID_0307 to the computer through a USB port.
When you insert an SD card into the SD card reader, the SD card cannot be recognized in one of the following scenarios:

  • Immediately after you wake the computer from sleep mode.
  • The computer does not go to sleep but the SD card reader is idle for a long time without an SD card inserted.

How to obtain this update


The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2995388

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.