In this scenario, the backup task fails, and you may receive the following error message that states the Volume Shadow Copy Service (VSS) failed because of a time-out:
Note This hotfix or update rollup makes sure that VSS avoids calling the APIs that result in registry VSS writes during the Thaw event.
Get the update rollup for Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012To resolve this issue, install the update rollup that is dated December 2014 or November 2014.
- Get the December 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2
- Get the November 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012
Get the hotfix for Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Article ID: 2996928 - Last Review: Dec 9, 2014 - Revision: 1