Restore fails when the site database uses SQL Server 2014 on a server that is running System Center 2012 Configuration Manager

Applies to: Microsoft System Center 2012 R2 Configuration Manager

Symptoms


The Microsoft System Center 2012 R2 Configuration Manager Setup Wizard fails when you try to restore a database on a site that has Microsoft SQL Server 2014 installed. Additionally, you receive the following error message:
The SQL Server MYSQLSERVER.mydomain.com is not accessible or its version not supported.
Note This message is also logged in the Configuration Manager Setup log.

This issue also occurs when you use System Center 2012 Configuration Manager Service Pack 1 (SP1). 

Resolution


To resolve this problem, apply this hotfix. This hotfix provides updated versions of the setup files and enables new installations of the System Center 2012 R2 Configuration Manager site database role and the System Center 2012 Configuration Manager SP1 site database role in Microsoft SQL Server 2014. Refer to the installation instructions for detailed information about how to build an update installation folder. 

Note The hotfix that is described in this article also applies to Microsoft SQL Server 2008 Service Pack 4 (SP4) and SQL Server 2014 SP1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation instructions

  1. Create a copy of the System Center 2012 R2 Configuration Manager installation media.
  2. Run the self-extracting hotfix executable to extract the Prereqcore.dll and Setupcore.dll files.
  3. Replace both of the .dll files in the installation folder by using those from this hotfix.
  4. Start the installation or restore process by using the Setup.exe file from the following copied installation folder:

    \SMSSETUP\BIN\X64\Setup.exe

Prerequisites

There are no prerequisites for applying this hotfix. 

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Prereqcore.dll5.0.7958.11133,458,22401-Oct-201300:05x64
Setupcore.dll5.0.7958.111317,013,92801-Oct-201300:05x64


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.