Printing preferences window appears behind a RemoteApp window in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

This article describes an issue that occurs when you select a printing preferences option of a redirected printer in RemoteApp in Windows 7 Service Pack 1 (SP1) with Remote Desktop Connection (RDC) 8.1, Windows Server 2008 R2 SP1 with RDC 8.1, Windows 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms


Assume that you use a redirected printer to print in a RemoteApp window, and you select the local printing preferences option. In this situation, the printing preferences window appears behind the RemoteApp window. 

Hotfix information


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2. Or, you must be running Service Pack 1 for Windows 7 or Windows Server 2008 R2 that has update for RDC 8.1 installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.