Note We recommend that you test hotfixes before you deploy them in a production environment. Because the builds are cumulative, each new hotfix release contains all the hotfixes and all the security fixes that were included with the previous update package. We recommend that you consider applying the most recent fix release that contains the most necessary hotfixes.
Issue that's fixed in this hotfixThis hotfix package fixes the following issue:
- You can't retrieve a key from Self Service Portal (SSP) because of an incorrect DNS resolution.
Hotfix informationImportant If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.
PrerequisitesTo apply this hotfix, you must have Microsoft BitLocker Administration and Monitoring 2.5 Service Pack 1 (SP1) installed.
Registry informationTo use the hotfix in this package, you don't have to make any changes to the registry.
Restart requirementYou may have to restart the server after you apply this hotfix.
Hotfix replacement informationThis hotfix doesn't replace a previously released hotfix.
Note The x64 and x86 hotfixes on the Hotfix Request page are included in the same package. Download the package and unzip the hotfixes to a local disk, and then select to apply one of the hotfixes in your environment.
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Article ID: 3122998 - Last Review: Oct 20, 2016 - Revision: 1