Before you install this update, see the Prerequisites section.
- The Stop error 0x000000C2 might be caused by an error handling issue in the win32k.sys file.
- The Stop error 0x0000003B might be caused by a synchronization issue in the dxgkrnl.sys file.
- The parameters in Stop error messages may vary, depending on the configuration of the computer.
- Not all "Stop 0x000000C2" errors or "Stop 0x0000003B" errors are caused by one of these issues.
Even though these issues have only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.