When this issue occurs, the user's current password does not match the password that is cached in Credential Manager. This issue can occur immediately after the user or an administrator performs a password change. It can also occur after some time has passed after the password change.
The following configurations are known to contribute to this issue:
- The user has a mapped home folder to a Distributed File System (DFS) path, such as \\contoso.com\homefolders\user.
- The user has enabled the "Set a default associations configuration file" Group Policy Object for file association sets. Also, the XML is stored in a DFS path, such as \\contoso.com\netlogon.
- The user has GPP for Drive Maps that map a folder in a DFS path, such as \\contoso.com\data1.
CauseThis issue occurs because of a deadlock between Credential Manager and the Redirector (RDR) and Data Protection API (DPAPI).
Bundled updateThis update is a "bundled update" that fixes the issue that is mentioned in the "Symptoms" section and also the issue that is mentioned in the following article in the Microsoft Knowledge Base:
How to get this update
Windows 10To resolve this issue in Windows 10 Version 1511, apply the cumulative update that is dated February 9, 2016.
Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, or Windows Server 2012
Method 1: Windows UpdateThis update is provided as an Optional update on Windows Update. For more information about how to run Windows Update, see How to get an update through Windows Update.
Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center.
|All supported x86-based versions of Windows 8.1||Download the package now.|
|All supported x64-based versions of Windows 8.1||Download the package now.|
|All supported x64-based versions of Windows Server 2012 R2||Download the package now.|
|All supported x64-based versions of Windows Server 2012||Download the package now.|
Note The update for Windows RT 8.1 is available only from Windows Update.
For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base: