Search fails on Exchange Server 2016 and Exchange Server 2013

Applies to: Exchange Server 2016 Enterprise EditionExchange Server 2016 Standard EditionExchange Server 2013 Enterprise More

Symptoms


Assume that on Windows Server that hosts Microsoft Exchange Server 2016 or Exchange Server 2013, the disk drives that host the operating system and databases are formatted with different sector sizes. In this situation, Exchange indicates that search indexes are corrupted and repeatedly fail over databases to another server. 

Cause


This issue occurs because the sector size on the system disk does not match that on the database disk. The Exchange search process experiences IO exceptions which cause a failover event.

Resolution


For Exchange Server 2013

To fix this issue, install Cumulative Update 16 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

For Exchange Server 2016

To fix this issue, install Cumulative Update 5 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

After the appropriate Cumulative Update is applied, Exchange Search will function correctly regardless of the sector size that's used on all attached drives.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.