Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

When you have a Microsoft Skype for Business conference call ongoing in a Microsoft Skype for Business Server 2015 environment, participants in the conference call occasionally hear the following Group Virtual Assistant (GVA) announcement:

sorry, I didn't get that...

Cause

The GVA announcement is triggered by external audio sources that sound like a dual tone multi-frequency (DTMF) tone.

Note The external audio sources that are identified are as follows:

  • A Windows notification sound that's confirmed to technically resemble the audio wave of the * DTMF tone.

  • DTMF tones that are played by other phones in speaker mode nearby an audio device that's connected to a meeting.

Resolution

To fix this issue, install the May 2017 cumulative update 6.0.9319.281 for Skype for Business Server 2015, Conferencing Announcement.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×