Troubleshoot Surface Dock and docking stations

Applies to: Surface Devices

If you’re having trouble getting your Surface Dock or docking station working with your Surface, here's help.

Get the latest Surface and Windows updates

To make sure your Surface is working properly, get the latest updates. For more info, see Install Surface and Windows updates.

How many screens can I use?

The number of external screens you can connect to your Surface depends on your refresh rate and resolution settings and whether the display on your Surface is on or off. For some models, it also depends on which processor you have. For more info, go to Connect Surface to a TV, monitor, or projector.

If you have one or two external displays that you want to run at a higher refresh rate or resolution, you might be able to use them with the Surface display turned off.

Troubleshoot Surface Dock

surface-dock-700

Microsoft Surface Dock

Update your Surface Dock

Download the Surface Updater tool and use it to update your Surface Dock—follow the instructions at Update your Surface Dock.

Still having problems with your external monitor?

If your monitor still won’t project to a second screen and the monitor is black or blank after you've installed the Surface Dock firmware update, try the following solutions:

Clear your display cache

Here's how:

  1. Undock your Surface from the Surface Dock.
  2. Download the Surface Dock registry file. Choose to Open the file.
  3. Select and run surface dock registry.reg.
  4. Select Yes to allow changes to your Surface, select Yes to confirm, and then select OK to close.
  5. Restart your Surface, reconnect it to the Surface Dock, and try your external display again.

Reset the dock and monitor

  • Remove the Surface Connector from your Surface, turn the connector over, and plug it in again. Make sure that the connection is secure and the indicator light is on.
  • If you’re still having problems, try resetting the power by unplugging your Surface Dock from the power outlet and plugging it in again.
  • Try unplugging your monitor from the power outlet and plugging it back in.

Check your monitor’s compatibility

Monitors that aren’t supported with Surface and Surface Dock

The monitors listed below have connection issues with Surface and Surface Dock. We’re working with the manufacturers to resolve these issues and will update this page when new information is available. If you’re using a monitor that isn’t listed below but you are having a problem, try the solutions that follow.

Dell          

U2312HM (FW A05) 
U2212HMt 
U2412Mb (FW A01)
U2412Mc
U2414Hb (FW A00)
U2515Hc (FW A01)
U2715Hc (FW A00)
U2913Wm (FW A03)

Phillips           288P6LJEB

Monitors known to be compatible with Surface and Surface Dock

We’re always working to improve and add to the list of monitors that we know to be compatible with Surface and Surface Dock. The following DisplayPort-capable monitors have been tested for compatibility with Surface and Surface Dock.

Acer B286HK
S277HK
T27HUL
XB280HK

HP

E240C
E242
ENVY 32" Media Display
Z24X
727s IPS UHD Display
AOC G2460PG
G2460PQU
G770PQU
Q2963PM
Lenovo LI2821wA
LT2934zwa
ASUS PA279Q
PA328Q
PB278Q
PB287Q
VG248QE

LG

 

NEC

34UM95-P
34UM57

EA244WMI-BK
EA27UHD
EA294WMi

BenQ BL3200PT
BL3201PH
SW2700PT
XL2420Z
XL2720Z

Philips

Samsung

BDM4065UC

S27D590CS
S27D850T
S29E790C
S32D850T
U28E590D

Dell (model and firmware version) E2014Tt (FW A01)
E2416Hb (FW A00)
E2715Hf (FW A00)
P2210T (FW A00)
P2414Hb (FW A06)
P2314Hb
P2314Tt (FW A020)
P2414Hb (FW A06)
P2415Qb (FW A02)
P2416Db (FW A00)
P2715Qt (FW A03)
P2815Q (FW A03)
U2413f (FW A02)
U2415b (FW A02)
U2515Hc (FW A02+)
U2713Hb (FW A07)
U2713HM (FW A00)
U3014t (FW A02)
U3415W (FW A01)
UP2414Qt (FW A02)
UP2516Dt (FW A00)
UP2716D (FW A00)
UP3214Q (FW A00)
UP3216Q (FW A00)

Upstar

ViewSonic

M280A1

VG2439Smh
VG2860MHL-4K
VP2780-4K
VS15802
VX2475SMHL-4K
VX2880ml

Use a Mini DisplayPort-to-DisplayPort cable

If your monitor supports DisplayPort, we recommend that you use a Mini DisplayPort-to-DisplayPort cable. DisplayPort will allow you to use the highest supported resolution and refresh rate with your Surface.

DisplayPort Mini DisplayPort-to-DisplayPort cable

 

Use an HDMI, DVI, or VGA adapter

If your monitor doesn’t support DisplayPort, we recommend using HDMI. Otherwise, use DVI or VGA. The adapters listed below have been tested for compatibility and can help solve video issues.

HDMI
DVI

 

surface-dock-cables-325
VGA Microsoft Mini DisplayPort-to-VGA (model 1820) - Active

If your Surface isn't charging while connected to Surface Dock

Here are a few things to check:

  • Check your power supply. Make sure that all the cords are securely connected and the LED indicator light on the Surface Dock is lit. Check your power strip if you’re using one. Try plugging something else into your power outlet to make sure it’s working properly.
  • Remove the Surface Connector from your Surface, turn the connector over 180 degrees, and plug it in again. Make sure that the connection is secure and the indicator light is on.
  • If you have accessories that draw power from your Surface Dock or Surface, remove them and see if your Surface charges.
  • If you’re still having problems, try resetting the power by unplugging your Surface Dock from the power outlet and plugging it back in.

If you have problems with audio while connected to Surface Dock

Here are a few things to try:

Check your audio connections

  • Are your speaker cables securely connected to the audio jacks on your Surface Dock and to the speakers?
  • Are the speakers plugged in to an electrical outlet and turned on?

Make sure the audio device is enabled

  1. Select the search box in the taskbar, enter manage audio, and select Manage audio devices from the search results.
  2. Tap and hold (or right-click) any device in the list and then select Show Disabled Devices.
  3. If the device you want to use is disabled, tap and hold (or right-click) the device and then select Enable.
  4. Select the device and then select Set Default > OK.

Switch to a different audio device

Check whether audio works using a different device. To switch audio playback between Surface Dock and your Surface speakers:

  1. Select the search box in the taskbar, enter manage audio, and then select Manage audio devices from the search results.
  2. Next, do one of the following to choose which speakers play audio:
    • To play audio through the audio port on the docking station, select Speakers Microsoft Docking Station Audio Device.
    • To play audio through the Surface speakers, select Speakers Realtek High Definition Audio.
       
  3. Select Set Default > OK.

Troubleshoot docking stations for Surface Pro and Surface 3

If you’re having trouble getting your docking station to work with your Surface Pro, Surface Pro 2, Surface Pro 3, or Surface 3, here are a few things to try.

If you have trouble connecting your Surface to the docking station

If you’re having trouble connecting your Surface to the docking station, make sure that:

  • Your Surface is seated properly in the docking station. Run your finger over the edges of your Surface where it touches the docking station sides. If one side is tilted out, open the docking station, reseat your Surface, and push the sides in again.
  • Both sides of the docking station are pulled out before you try to insert your Surface.
  • You've removed any attached accessories that would keep the docking station sides from connecting with your Surface.
  • You’re using the correct docking station for your Surface:
    • Surface Docking Station works only with Surface Pro and Surface Pro 2.
    • Docking Station for Surface Pro 3 works only with Surface Pro 3.
    • Surface 3 Docking Station works only with Surface 3.
    • Surface docking stations will not work with Surface RT and Surface 2.

If your Surface isn't charging while docked

Here are a few things to check:

  • Is your Surface securely seated in the docking station with both sides of the docking station fully inserted into the sides of your Surface?
  • Is the light on the right side of the docking station lit?
  • Is the power cable securely inserted into the charging port on the docking station?
  • Is the electrical outlet working properly? Try plugging something else into the outlet to see if it works.
  • If you're using a power strip, is it turned on?
  • If you have accessories that draw power from the docking station or your Surface, remove them and see if your Surface charges. If that works, connect these accessories to a powered USB hub plugged into an electrical outlet, and plug the hub into the docking station or your Surface.

If you have problems with audio and sound while docked

Here are a few things to check:

  • Have you installed the latest Surface and Windows updates? See Get the latest Surface and Windows updates, above, for steps to do this.
  • Are your speaker cables securely connected to the audio jacks on the back of the docking station and to the speakers?
  • Are the speakers plugged in to an electrical outlet and turned on?

You can switch audio playback between the docking station and your Surface speakers. Here's how:

  1. Select the search box in the taskbar, enter manage audio, and then select Manage audio devices from the search results.
  2. Do one of the following to specify which speakers play audio:
    • To play audio through the audio port on the docking station, select Speakers Microsoft Docking Station Audio Device.
    • To play audio through the Surface speakers:
      • On Surface Pro, select Speakers 2-High Definition Audio Device.
      • On Surface Pro 2 or Surface Pro 3, select Speakers Realtek High Definition Audio.
      • On Surface 3, select Speakers Intel SST Audio Device WDM).
  3. Select Set Default > OK.

Still having trouble?

If you’re still having trouble with your docking station, contact us.

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