Troubleshoot problems with your Bluetooth mouse

Applies to: Surface DevicesSurface Pro 4Surface

If your Bluetooth mouse isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some things to try.

Make sure your mouse is paired with your PC

  1. Press and hold the pairing button on your mouse for 5-7 seconds, then let the button go. The light will blink to show that the mouse is discoverable. The pairing button is usually on the bottom of the mouse.
  2. On your PC, select the Start  button, then select Settings 
    windows-10-mail-settings-20
    > Devices
    > Bluetooth & other devices.
  3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from in the list of devices. Follow any other instructions if they appear, then select Done.

To pair multiple devices with Surface Precision Mouse

If you have a Surface Precision Mouse, you can pair up to three devices. Follow the steps on the Surface Precision Mouse page to pair just one device.

  1. To select a second device, press the pairing button on the bottom of the mouse for 5-7 seconds, then let the button go. The second pairing light on the bottom of the mouse will blink quickly.
  2. Once the second light is blinking quickly, press and hold the pairing button on the bottom of the mouse for 5-7 seconds, then let the button go. All three pairing lights will blink once when the mouse goes into pairing mode, then the second light will blink slowly.
    When the second pairing light is blinking slowly, go to your PC and select the Start  button, then select Settings 
    windows-10-mail-settings-20
    > Devices
    > Bluetooth & other devices.
  3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from the list of devices. Follow any other instructions if they appear, then select Done.

Still not working? Here’s what to do.

  • Make sure your PC is compatible with Bluetooth 4.0 (LE). If you have a Surface Pro 3 or newer, your PC is compatible with Bluetooth 4.0 (LE). If you have another type of PC, check the manufacturer’s website.
  • See if the mouse has power. Press the pairing button on your mouse for 5-7 seconds, then let the button go. If the light blinks, the mouse has power. On Microsoft Surface Arc Mouse, arch the mouse and see if the light on the touchpad comes on. On Surface Precision Mouse, make sure the blue track light on the bottom of the mouse is on. If not, check or replace the batteries.
  • Turn airplane mode on and off. To learn how, see Turn airplane mode on or off. Leave it on for 10-15 seconds, then turn it off again.
  • Turn off other Bluetooth devices connected to your PC. Then see if your mouse works – having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the mouse.
  • Remove your mouse from your PC and pair it again. You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.
  • Check or replace the batteries. Open the battery compartment on your mouse and make sure the batteries are positioned correctly inside the mouse, then see if it works. If not, try replacing the batteries with new ones.

    Note: Surface Precision Mouse has rechargeable batteries.  Use the USB cable that came with the mouse to recharge them.  
     
  • See if your mouse works with another PC. If it does, there might be a problem with your PC.
  • Check for updates. To see how, go to Update Windows 10.

If it’s still not working, check out Troubleshoot Bluetooth devices.

Mouse has no power or a blinking red light

Use the power button to turn the mouse off and on again. If that doesn’t work, it might mean the batteries are low and need to be replaced or recharged.

For Microsoft Surface Arc Mouse, you need to flatten it and re-arch it again to turn the power on and off.

For Surface Mobile Mouse, there is a shared power and pairing button located on the bottom of the mouse. Press the button once to turn the mouse on or off, or press and hold the button to put the mouse in discovery mode for pairing.

The cursor is slow or isn’t working correctly

  • Close all your open apps. Then see if the cursor improves. If it does, the number of open apps might have been interfering with your PC’s connection to the mouse.
  • Restart your PC. This will refresh the drivers.
  • Change the cursor settings. Select the Start  button, and then select Settings
    windows-10-mail-settings-20
    > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed.

The pairing light flashes three times, then turns off

This means that your mouse is already paired to another PC that’s within range.

To fix this, go to the PC that your mouse is paired with, and remove it from that PC. For info about how to remove the pairing. You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.

Then, go back to the PC you want to use your mouse with and pair it again.

Microsoft Surface Arc Mouse doesn’t do what I want it to

You can change settings like left and right click, scrolling resolution, and middle click using the Mouse and Keyboard Center.

If you have Windows 10 S, Mouse and Keyboard Center isn’t available. But you can select the Start  button, and then select Settings

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> Devices > Mouse to change some Microsoft Surface Arc Mouse settings.

If none of these things worked, contact us.