Note Some products might not be available in your country or region.
Some products might not be available in your country or region.
If your Bluetooth mouse isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some things to try.
Make sure your mouse is paired with your PC
- Press and hold the pairing button on your mouse until the light blinks to make it discoverable. The pairing button is usually on the bottom of the mouse.
- On your PC, select the Start button, then select Settings > Devices > Bluetooth & other devices.
- Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from in the list of devices. Follow any other instructions if they appear, then select Done.
To pair multiple devices with Surface Precision Mouse
If you have a Surface Precision Mouse, you can pair up to three devices. Follow the steps on the Surface Precision Mouse page to pair just one device.
- Press the pairing button on the bottom of the mouse to select a second device. The second pairing light on the bottom of the mouse will blink quickly.
Note: To pair the mouse with a third device, press the pairing button on the bottom of the mouse twice until the third pairing light is blinking quickly.
- Once the second light is blinking quickly, press and hold the pairing button on the bottom of the mouse. All three pairing lights will blink once when the mouse goes into pairing mode, then the second light will blink slowly.
Note: If you’re pairing a third device, the third light will blink.
When the second pairing light is blinking slowly, go to your PC and select the Start button, then select Settings> Devices > Bluetooth & other devices.
- Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from the list of devices. Follow any other instructions if they appear, then select Done.
Still not working? Here’s what to do.
- Make sure your PC is compatible with Bluetooth 4.0 (LE). If you have a Surface Pro 3 or newer, your PC is compatible with Bluetooth 4.0 (LE). If you have another type of PC, check the manufacturer’s website.
- See if the mouse has power. Press the pairing button on your mouse. If the light blinks, the mouse has power. On Microsoft Surface Arc Mouse, arch the mouse and see if the light on the touchpad comes on. On Surface Precision Mouse, make sure the blue track light on the bottom of the mouse is on. If not, check or replace the batteries.
- Turn airplane mode on and off. To learn how, see Turn airplane mode on or off. Leave it on for 10-15 seconds, then turn it off again.
- Turn off other Bluetooth devices connected to your PC. Then see if your mouse works – having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the mouse.
- Remove your mouse from your PC and pair it again. You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.
- Check or replace the batteries. Open the battery compartment on your mouse and make sure the batteries are positioned correctly inside the mouse, then see if it works. If not, try replacing the batteries with new ones.
Note: Surface Precision Mouse has rechargeable batteries. Use the USB cable that came with the mouse to recharge them.
- See if your mouse works with another PC. If it does, there might be a problem with your PC.
- Check for updates. To see how, go to Update Windows 10.
If it’s still not working, check out Troubleshoot Bluetooth devices.
Mouse has no power or a blinking red light
If your mouse won’t turn on, use the power button to turn it off and on again. For Microsoft Surface Arc Mouse, you need to flatten it and re-arch it again to turn the power on and off.
If that doesn’t work, that means the batteries are low and need to be replaced or recharged.
The cursor is slow or isn’t working correctly
- Close all your open apps. Then see if the cursor improves. If it does, the number of open apps might have been interfering with your PC’s connection to the mouse.
- Restart your PC. This will refresh the drivers.
- Change the cursor settings. Select the Start button, and then select Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed.
The pairing light flashes three times, then turns off
This means that your mouse is already paired to another PC that’s within range.
To fix this, go to the PC that your mouse is paired with, and remove it from that PC. For info about how to remove the pairing. You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.
Then, go back to the PC you want to use your mouse with and pair it again.
Microsoft Surface Arc Mouse doesn’t do what I want it to
You can change settings like left and right click, scrolling resolution, and middle click using the Mouse and Keyboard Center.
If you have Windows 10 S, Mouse and Keyboard Center isn’t available. But you can select the Start button, and then select Settings
If none of these things worked, contact us.