Track your order from Microsoft Store
- If you buy something, we’ll ship it to you and you can track the progress of your order online.
- Sign in to your Order history, with your Microsoft account. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.
- Locate the order you want to track.
- The status of your order should be on the same line. You should see In Progress, Pending, Completed, or Shipped as your status. If the status isn't there and the purchase is recent, wait a bit and try again.
- Need more help?
- For issues downloading software from the Microsoft Store in Windows 10, see Fix problems with apps from Microsoft Store and Find and install your Microsoft downloads from Microsoft Store.
- For more help related to managing your orders, see Microsoft Store help.
- You're charged immediately after your purchase for digital downloads. For info about when you're charged for pre-orders, see Pre-orders for Microsoft Store.
- For items we ship to you, you're charged when the order is sent to the warehouse. Get more info about the shipping options, costs, and delivery times.
- Find out what to do when you see unexpected or unauthorized charges on your account. If an unexpected or unauthorized purchase happens, you may request a refund. You can also get the status of your return and refund from Microsoft Store.