Unlock your Microsoft account or Outlook email Content provided by Microsoft Applies to: Microsoft account To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code. If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft account and follow the instructions under I can't get a verification code. Get more help with sign-in problems Last Updated: Apr 23, 2019 Need more help? Search No results Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.