Fix printer problems


If you're unable to print or connect to your printer in Windows 10, follow these steps to try and fix the problem:

  • Make sure that your printer is plugged into the power supply and turned on. Check the USB connection (for wired printers) or the wireless connection (for wireless printers). 

  • If none of the above steps work, download and run the printing troubleshooter

  • If you’re still having problems, your printer may need a new driver. Right-click (or press and hold) the Start  button, and select Device Manager. Expand Printers, find your printer in the list, right-click (or press and hold) it, then select Update Driver


  • If the previous troubleshooting step is not successful, you may need to clear spooler files and restart the spooler service.  

    • In the search box on the taskbar, type Services, then select the search result of the same name.

    • In the Services list, double-tap (or double-click) Print Spooler. Select Stop > OK.

    • In the search box on the taskbar, type %WINDIR%\system32\spool\printers, select the file folder in the search results, and then delete all files in the folder.

    • Search for and open Services again

    • In the Services list, double-tab (or double-click) Print Spooler.

    • Select Start, and in the Startup Type list, make sure that Automatic is selected, and then select OK