Note: For info about managing payment options for your Microsoft account, see Change the payment method or credit card linked to your Microsoft account . If you don't see a past-due subscription when you sign in to Services & subscriptions at account.microsoft.com, try signing in to a different Microsoft account. Then: Find your past-due subscription in the list and select Pay now . Make sure you're signed in to the Microsoft account that's past due. Update your payment method: If your credit card, PayPal, or other online payment service has expired, update it with the new expiration date. If you're having trouble with your payment method, see Troubleshoot problems when paying for something from Microsoft Store . Add a new payment method: If your payment option isn't valid or you want to change it, add a new way to pay. (You can't pay for a past-due subscription with a gift card, subscription card, or with your Microsoft account balance.) Once your payment option is set, select Next to make the payment. Adding a new payment method to pay for a past-due subscription doesn't change how you pay for the subscription going forward. If you want to change how you pay for a subscription, see How to change your Microsoft subscription payment method and options . For info about cancelling a subscription, see Cancel or turn off recurring billing for a Microsoft subscription . Note : A past-due subscription needs to be paid for before you can cancel it.
Last Updated: Nov 16, 2018