Fix OneDrive sync issues

Applies to: Windows 10OneDrive

Win 10, Win 7, or Vista

Can't sync files between your computer and OneDrive? Try the following:

  • Ensure OneDrive is running. Manually launch OneDrive by going to Start  , type onedrive in the search box, then select OneDrive (Desktop app) from the list of results.
  •  Make sure your file is below the OneDrive file size limit of 15 GB.
  • Make sure you have the latest Windows updates and the latest version of OneDrive.

Win 8.1 or RT 8.1

Can't sync files between your computer and OneDrive? Try the following:

  • Make sure your file is below the OneDrive file size limit of 15 GB.
  • Make sure you have the latest Windows updates.

  • If OneDrive sync seems to be stuck for a long time and nothing else is working, try a reset. Be aware that resetting OneDrive re-syncs all your OneDrive files, which could take some time depending on how many files you're syncing.
    • Press the Windows logo key  + R to open the Run window. In the Run window, enter skydrive.exe/reset and then select OK.

Mac

Can't sync files between your computer and OneDrive? Try the following:

  • Make sure the OneDrive process is running. Look for the OneDrive  icon on the right side of the menu bar.
  • Restart OneDrive. Select the OneDrive  icon on the menu bar, then select Quit OneDrive. Use Spotlight to search for OneDrive and reopen it.
  • Update the OneDrive sync app for Mac.

Mobile

Having issues with your OneDrive app on your mobile device? Try the following:

  • If automatic camera upload isn't working, or only some pictures are uploaded, follow these steps:
    • Keep the OneDrive app open for the camera roll to update.
    • If you're not connected to Wi-Fi, check your mobile OneDrive settings for camera upload on metered connections are not switched off.
    • Enable your device's Location Services. Changes in location are used to trigger background activity.
  • If your camera upload is taking too long to set up or look for photos without giving any error message, it could be because you have too many photos in your camera roll.