Fix microphone problems

Applies to: Microsoft accessoriesWindows 10Windows 8.1 More

If you are having trouble with your microphone features, the following information can help you troubleshoot and resolve issues.

Microphone does not work following Windows 10 update

If your microphone isn't detected after updating Windows 10, you may need to give apps permission to use it.

  • To let apps access the microphone, select the Start  button, and then select Settings  > Privacy  > Microphone  . Then turn on Allow apps to access your microphone.
  • After allowing access to the microphone, you can choose which apps can access these features under Choose which apps can access your microphone.

Others cannot hear me

Try the following solutions:

  • If your headset has a Mute button, make sure it is not active.
  • Make sure that your microphone or headset is connected correctly to your computer.
  • Make sure that your microphone or headset is the system default recording device. Here's how to do this in Windows 10:
    1. Select the Start  button, and then select Settings  > System > Sound .
    2. Under Input, ensure your microphone is selected under Choose your input device.
    3. You can then speak into your microphone and check under Test your microphone to make sure Windows is hearing you.

Others cannot hear me in Skype calls

Make sure that your microphone or headset is the Skype default recording device. Here's how:

  1. If Skype is not open, select Start , then Skype to open it.
  2. In the upper right corner of the Contacts List in Skype, select More , then Settings .
  3. Under Audio & Video, then under Speakers, make sure your preferred speaker or headset is selected.
  4. Under Microphone, make sure your microphone or headset is selected. 

The microphone volume is too low

Try the following solutions:

  • Make sure that the microphone or headset is connected correctly to your computer.
  • Make sure that the microphone is positioned correctly.
  • Increase the volume of your microphone. Here's how to do this in Windows 10:
    1. Select the Start  button, and then select Settings  > System > Sound .
    2. Under Input, ensure your microphone is selected under Choose your input device, then select Device Properties.
    3. On the Levels tab of the Microphone Properties window, adjust the Microphone and/or Microphone Boost sliders as needed, then click OK.
    4. You can then speak into your microphone and check under Test your microphone to make sure Windows is hearing you.