Check your Microsoft warranty and create service orders

If you have a Surface or Xbox, you can use your Microsoft account to check its warranty and make warranty claims. 

Your new Surface or Surface-branded accessory comes with a limited standard warranty. For more warranty details, see Warranty and Protection Plan Terms & Conditions.

How to register your Microsoft device for warranty and service

Before you can check your warranty or get service, you may need to register your Surface or Xbox to your account. For help registering your Surface or Xbox, see Manage devices used with your Microsoft account or Getting your Xbox device serviced.

Steps to check your Microsoft device warranty status

Once you've registered your device, use your Microsoft account to check your Surface warranty or check your Xbox warranty. Here's how:

The easiest way to find the warranty type for your device and the coverage dates is in the Surface app: 

1. Select Start , enter surface in the search bar , then select the app from the list of results. 

   Open the Surface app

   Note

   If you don't see the Surface app in the search results you might need to download the Surface app from the Microsoft Store. 

2. Expand Warranty & services. 

You can also go to account.microsoft.com/devices and select a device to see its warranty. If your device isn't listed, select Register device to add it to your account. You'll see the coverage dates after you do this. 

1. Sign in to Microsoft account | Devices with your account.
2. Locate the device that you want to check the warranty on, then select Info & support.
3. In Device coverage, you'll see what kind of warranty coverage your device has and how much time remains.

If your warranty does not match the purchase date, see Update your Surface warranty with your proof-of-purchase

If you have a Microsoft accessory that cannot be registered see, Microsoft PC accessories help & learning.

How to request service for your Microsoft device

At account.microsoft.com/devices, you can get service for your Surface, Surface accessory, Xbox, or Xbox accessory. Here's how:

1. Sign in to Microsoft account | Select device for service.
2. Choose the device that needs service, select Next and then follow the instructions to complete your service request.

For more detailed info on the service process, see How to get service for Surface or Getting your Xbox device serviced.

Microsoft device warranty: Frequently asked questions

I purchased Microsoft Complete, but the coverage isn’t showing for my device at Device services. How do I get that to show properly?

See Update your warranty with your proof-of-purchase for details.

Is Microsoft's Limited Hardware Warranty or Protection Plan service available outside the country or region where I purchased my Surface device?

Warranty service may be available only in the country where you purchased the Surface device. If warranty service is unavailable to you in the country where the device is located when warranty service is requested, Microsoft may offer you other support options for an additional charge.

Protection Plan coverage is valid only in the country of purchase.

How do I learn more about warranty policy before purchasing a device?

Contact Microsoft Store Support.

I've already purchased a device. How do I learn more about its warranty?

See Warranty & Protection Plan Terms & Conditions for all of the details.

Related topics

• Surface warranty information
• Update your warranty with your proof-of-purchase
• Stay covered longer with a Microsoft Protection Plan