Windows doesn’t start on Surface

Applies to: Surface DevicesSurface

If Windows doesn’t start correctly when you turn on your Surface, here are solutions for some of the more common screens that might appear.

Before you begin

Leave your Surface plugged in to the power supply included with the device, then remove all accessories. This includes the Type Cover, accessories, adapters, external monitor, and microSD card. If you're using a docking station, remove your Surface from it.

Before trying these solutions, make sure that you’ve checked your connections as described in Surface battery won’t charge.

If Windows starts but then freezes or stops responding: See Windows stops responding on Surface.

If your Surface stops responding while installing updates: See Trouble installing Surface and Windows updates?