Windows doesn’t start on Surface

Applies to: Surface DevicesSurface

If Windows doesn’t start correctly when you turn on your Surface, here are solutions for some of the more common screens that might appear.

Before you begin

Leave your Surface plugged in to the power supply included with the device, then remove all accessories. This includes the Type Cover, accessories, adapters, external monitor, and microSD card. If you're using a docking station, remove your Surface from it.

Before trying these solutions, make sure that you’ve checked your connections as described in Surface battery won’t charge.

If Windows starts but then freezes or stops responding: See Windows stops responding on Surface.

If your Surface stops responding while installing updates: See Trouble installing Surface updates?

Which screen do you see?

If your Surface is turned on but Windows doesn’t start up correctly, you may see one of the screens below. Select the one that matches your problem and follow the steps to troubleshoot.

Surface showing a black screen

Black, blue, other-dark-colored, or backlit screen

Choose an option screen on Surface

Choose an option screen

Microsoft or Surface logo screen

Microsoft or Surface logo screen

Surface automatic repair screen

Automatic Repair screen

Surface showing a low battery error

Large battery icon

The PC information screen of Surface UEFI

Firmware interface (UEFI) configuration screen

MS logo screen with cache rebuilding progress icon

Microsoft logo with drive cache icon