On-premises users can't view or download OneDrive for Business (modern) attachments

Applies to: Exchange Server 2016 Standard EditionExchange Server 2016 Enterprise Edition

Symptoms


Assume that you deploy and integrate Microsoft Exchange Server 2016 (CU5 or CU6), Microsoft SharePoint Server 2016, and Microsoft Office Online Server on-premises for document collaboration experience. In this scenario, on-premises users can send OneDrive for Business (modern) attachments successfully. However, they experience an error when they try to view or download the modern attachments.

Cause


This issue occurs because the related dynamic link library (DLL) is missing.

Resolution


To fix this issue, install Cumulative Update 7 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.