What does it mean when your OneDrive account is frozen?

If you have a Skype, Xbox, Hotmail or Outlook.com account then you also have a OneDrive account. Even if you access the other Microsoft services, if you don't access your OneDrive account within 12 months, or if you exceed your storage limit, your OneDrive account will be frozen.


Why is my OneDrive frozen?

Your OneDrive account might be frozen because:

  • Your subscription has expired or renewal has failed. View your Microsoft Office account information.

  • Your 100GB Samsung bonus has expired. This was for a fixed period of time and cannot be renewed.

  • Other OneDrive storage that you purchased or gained through a promotion has expired.

  • You haven't signed in lately. To prevent OneDrive from freezing, you must either:

    • Sign in to the OneDrive website at least once a year. 

    • Use OneDrive on your computer, Xbox or mobile device at least once a year.

How do I unfreeze my account?

If your OneDrive is frozen because you stopped using it, sign in to the OneDrive website and follow the on-screen instructions to unfreeze it. 

If your OneDrive is frozen because you’re over your storage limit, you have two options:

Increasing your storage quota will unfreeze your account. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a subscription.

Sign in to Manage your storage and see what plans and offers are available to you. 

Need more than 1 TB? With an Microsoft 365 Family subscription, you get 6 TB: 1 TB for each of the 6 users. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive.

You can also unfreeze your account through the OneDrive mobile app, or purchase additional storage if needed. 

  • To unfreeze your account, tap Unfreeze your account. (Note that you will have 30 days to remove enough files to be under the storage limit before your account will be refrozen.) Tap Unfreeze to acknowledge the reminder.

  • To purchase additional storage, tap Get 1 TB of OneDrive storage with Office 365.

  • After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.

Sign in to the OneDrive website and choose Unfreeze your account to temporarily access your files. You'll have 30 days to remove enough files to be within your storage limit.


  • After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.

  • If your account is frozen again, and you have questions, you can email the OneDrive support team.

What happens when my OneDrive is frozen?

Don’t worry, your files are still there. You just need to unfreeze your account to get access to your files again.

You will need to unfreeze your account, or your files will eventually be deleted.

How long does it take to unfreeze my OneDrive account?

When unfreezing your account, most accounts are restored within 24 hours.

If your account isn't restored after 24 hours, you can email the OneDrive support team.

How can I make sure I stay within the storage limit?

Check and compare the size of your OneDrive storage to the available disk space on your PC. If you don't have enough space on your OneDrive or your PC, you will have to move or delete some files, or reduce the number of files and folders.

If you don't have enough space on your OneDrive, you can:

What happens if I do nothing after my OneDrive is frozen?

Your OneDrive account and all files within it (including OneNote notebooks stored in OneDrive) will be deleted on or after the date indicated on OneDrive.com when you sign in. This will not affect content you may have in other Microsoft services such as Outlook.com or Xbox.

Need more help?

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Contact Support
For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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