Black screen when Windows 10 restarts after a Windows update on some OEM factory-imaged devices

Applies to: Windows 10, version 1703

Symptoms


When restarting Windows 10 Version 1703 after a Microsoft Store application update is installed, some Windows 10 devices may experience a black screen for 5-10 minutes. This occurs because the devices have OEM factory images that were released with registry keys that conflict with the app readiness service.

Cause


On some OEM systems, registry keys conflict with the app readiness service. After 5-10 minutes of black screen, the user regains control of their device. This issue is triggered each time Windows is restarted.

Resolution


An update to resolve this issue is now available. We recommend that users who have affected devices apply this update immediately.

How to get this update

This update is available as a Critical download from Windows Update. To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

More Information


If you still experience this issue after you install this update, see the following Knowledge Base article for other possible causes of the black screen:

Troubleshoot black screen or blank screen errors

File information


The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

x86 Windows 10

File name File version File size Date Time
Appxframeworkregcleaner.exe 10.0.15063.610 71,488 19-Sep-2017 09:04

 

x64 Windows 10

File name File version File size Date Time
Appxframeworkregcleaner.exe 10.0.15063.610 71,488 19-Sep-2017 09:04