Microsoft has identified a compatibility issue with Microsoft's Windows security updates released in January 2018 and a small number of antivirus software products.
The compatibility issue arises when antivirus applications make unsupported calls into Windows kernel memory. These calls may cause stop errors (also known as blue screen errors) that make the device unable to boot. To help prevent these stop errors, Microsoft is currently only offering the January and February 2018 Windows security updates to devices that are running antivirus software that is from antivirus software vendors who have confirmed that their antivirus software is compatible by setting a required registry key.
If you have not been offered the January or February 2018 Windows security updates, you may be running incompatible antivirus software, and you should immediately contact your antivirus software vendor.
Microsoft is working closely with antivirus software partners whose software has compatibility issues to ensure that all customers receive monthly Windows security updates as soon as possible.
Windows Defender Antivirus, System Center Endpoint Protection, and Microsoft Security Essentials are compatible with the 2018 Windows security updates and have set the required registry key.
Windows 10, Windows 8.1, Windows Server 2012 R2 and Windows Server 2016 Customers
Microsoft recommends all customers protect their devices by running a compatible and supported antivirus program. Customers can take advantage of built-in antivirus protection, Windows Defender Antivirus, for Windows 8.1 and Windows 10 devices or a compatible third-party antivirus application. The antivirus software must set a registry key as described below in order to receive the latest Windows security updates.
Windows 7 SP1 and Windows Server 2008 R2 SP1 Customers
In a default installation of Windows 7 SP1 or Windows Server 2008 R2 SP1, customers will not have an antivirus application installed by default. In these situations, Microsoft recommends installing a compatible and supported antivirus application such as Microsoft Security Essentials or a third-party anti-virus application. The anti-virus software must set a registry key as described below in order to receive the latest Windows security updates.
Customers without Antivirus
In cases where customers can't install or run antivirus software, Microsoft recommends manually setting the registry key as described below in order to receive the latest Windows security updates.
Setting the Registry Key
Caution Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing keys and values" help topic in Registry Editor (Regedit.exe) or view the "Add and delete information in the registry" and "Edit registry data" help topics in Regedt32.exe.
Note: Customers will not receive the January 2018 Windows security updates (or any subsequent Windows security updates) and will not be protected from security vulnerabilities unless and until their antivirus software vendor sets the following registry key:
Key="HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat" Value="cadca5fe-87d3-4b96-b7fb-a231484277cc" Type="REG_DWORD”
Frequently asked questions
Q1: Why are some antivirus solutions incompatible with the January - February, 2018, security updates?
A1: During testing, we discovered that some third-party applications have been making unsupported calls into Windows kernel memory that cause stop errors (also known as bluescreen errors) to occur.
Microsoft has assembled the following resources to help potentially impacted customers:
- Troubleshoot blue screen errors in Windows 10
- Resolving Blue Screen errors in Windows 8.1
- Resolving stop (blue screen) errors in Windows 7
Q2: What is Microsoft doing to help mitigate issues caused by these unsupported applications?
A2: To help protect our customers from "blue screen" errors and unknown scenarios, Microsoft is requiring all antivirus software vendors to attest to the compatibility of their applications by setting a Windows registry key.
Q3: How long will Microsoft require setting a registry key to receive the Windows security updates?
A3: Microsoft added this requirement to ensure customers can successfully install the January and February 2018 security updates. Microsoft will continue to enforce this requirement until there is high confidence that the majority of customers will not encounter device crashes after installing the Windows security updates.
Q4: I have a compatible antivirus application but I’m not being offered the Windows security updates. What do I do?
A4: In some cases, it may take time for Windows security updates to be delivered to systems, particularly for devices that have been turned off or not connected to the Internet (offline). After they are turned on again, these systems should receive updates from their antivirus software providers. Customers who still experience problems 24 hours after ensuring that their devices have proper Internet connectivity should contact their antivirus software vendor for additional troubleshooting steps.
Q5: My antivirus software is not compatible. What should I do?
A5: Microsoft has been working closely with antivirus software partners to help all customers receive the 2018 Windows security updates as soon as possible. If you are not being offered this month’s security update, Microsoft recommends that you contact your antivirus software provider.
Q6: I have a compatible antivirus software application, but I still experienced a bluescreen. What should I do?
QA: Microsoft has assembled the following resources to help potentially impacted customers: