Support options for Nokia, Lumia, and feature phone devices

Applies to: Mobile Device

As of October 2016, Microsoft has contracted with B2X to provide a variety of assisted support services for Nokia, Lumia, and feature phone devices. On the B2X site, you can choose the support option that is most convenient for you to resolve your issue.

To get help and support for your Nokia, Lumia, and feature phone devices, go to the B2X support site.
To get a user guide for your phone or accessory in PDF format, see PDF user guides for Microsoft and Nokia phones and accessories.

Notifications

March 2016 update

March 16, 2018

Software update for the Nokia 215, 216, 220, and 222 phones sold in Turkey

Microsoft has released a software update for the Nokia 215, 216, 220, and 222 phones sold in Turkey. This update addresses an issue with answering incoming calls from certain 3-digit numbers. In all other respects, the new software functions the same as the version currently on your phone.

Warning

This update will erase all of the personal data from your phone memory. Memory card is not erased. Make sure to back up your contacts and other important content before you install the update.

Record or back up your contacts and other important information from your phone.
On your PC, download the Nokia Software Recovery Tool (NSRT) tool.
Follow the on-screen prompts to install the tool, then select Launch application.
Use a USB cable to connect your phone to your PC. The phone must be powered on and charged. The tool should automatically detect your phone.
Follow the instructions in the tool to download and install the new software.

Last Updated: Nov 29, 2018