February 11, 2019 12:45 PM PST
Windows Update customers were recently affected by a network infrastructure event caused by an external DNS service provider’s global outage. A software update to the external provider’s DNS servers resulted in the distribution of corrupted DNS records that affected connectivity to the Windows Update service. The DNS records were restored by January 30, 2019 (00:10 UTC), but downstream effects continued. We believe the issue to be fully mitigated because the majority of local Internet Service Providers (ISP) have refreshed their DNS servers and customer services have been restored. If you are still encountering download failures, please contact your local ISP.
While this was not an issue with Microsoft’s services, we take any service disruption for our customers seriously. We will work with partners to better understand this so we can provide higher quality service in the future even across diverse global network providers.
Windows 10, version 1809 and Windows Server 2019 re-released
On November 13, 2018, we re-released the Windows 10 October Update (version 1809), Windows Server 2019, and Windows Server, version 1809. We encourage you to wait until the feature update is offered to your device automatically. A summary of the current status of the October Update can be found below.
Note for Commercial Customers: November 13 marks the revised start of the servicing timeline for the Semi-Annual Channel (“Targeted”) release for Windows 10, version 1809, Windows Server 2019, and Windows Server, version 1809. Beginning with this release, all future feature updates of Windows 10 Enterprise and Education editions that release around September will have a 30-month servicing timeline.
For more information about the update and how to get it, see:
- Resuming the rollout of the Windows 10 October 2018 Update
- Windows 10 Quality approach for a complex ecosystem
Updates for Windows 10, version 1809
On the left side of this page, you’ll find a list of all the updates released for this version of Windows. You can also find more information about releases and any known issues. Installing the most recent update ensures that you also get any previous updates you might have missed, including any important security fixes.
- For information about how to update, see Update Windows 10.
- If you have questions about manually installing or removing an update, see Windows Update: FAQ.
- Getting an error message when updating? See Troubleshoot problems updating Windows 10.
- If you need to activate Windows, see Activation in Windows 10. If you’re having trouble with activation, see Get help with Windows activation errors.
Current status of Windows, version 1809, Windows Server 2019, and Windows Server, version 1809
Windows 10, Version 1809 Rollout Status as of January 16, 2019
- We are now starting our phased rollout to users via Windows Update, initially offering the update to devices we believe will have the best update experience based on our next generation machine learning model.
- Fully available for advanced users who manually select “Check for updates” via Windows Update.
| Date | Current Status | Affected Platforms | Details |
| February 1, 2019 1:00 PM PT | Mitigation: Upgrade block in place |
| Microsoft and Trend Micro have identified a compatibility issue with Trend Micro’s OfficeScan and Worry-Free Business Security software when attempting to update to Windows 10, version 1809. Next Steps: Trend Micro has released a new version of these products that resolves the issue. To download them, please visit Trend Micro’s Business Support Portal. Once you have updated your version of Trend Micro’s OfficeScan or Worry-Free Business Security software you will be offered Windows 10, version 1809 automatically. |
| February 1, 2019 1:00 PM PT | Mitigation: Upgrade block in place |
| After updating to Window 10 version 1809, F5 VPN clients may lose network connectivity when the VPN service is in a split tunnel configuration. Workaround: To mitigate this issue, you can manually configure your systems to force all traffic through the VPN tunnel. For details on how to do this, see the F5 customer support guidance page. Next Steps: Microsoft is working on a resolution and will provide an automatic update in mid-March. At this time the block will be removed and you will be offered Windows 10, version 1809 automatically. |
| February 1, 2019 1:00 PM PT | Mitigation - Upgrade block in place |
| Microsoft has identified issues with certain new Intel display drivers. Intel inadvertently released versions of its display driver (versions 24.20.100.6344, 24.20.100.6345) to OEMs that accidentally turned on unsupported features in Windows. After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C, or a DisplayPort may not function correctly on devices with these drivers. Workaround: To see if your device is affected and, if so, resolve the issue, see this Windows Forum post. Next Steps: Intel has released updated drivers to OEM device manufacturers. OEMs need to make the updated driver available via Windows Update. For more information, see Intel Customer Support article. Note: This Intel display driver issue is different from the Intel Smart Sound Technology driver (version 09.21.00.3755) audio issue previously documented. |
| February 1, 2019 1:00 PM PT | Resolved |
| Apple has released an updated version of iCloud for Windows (version 7.8.1) that resolves compatibility issues encountered when updating or synching Shared Albums after updating to Windows 10, version 1809. The upgrade bock will be removed mid-February, after which these devices will be offered Windows 10, version 1809 automatically. If you are running an older version of iCloud, you may receive a pop up from either Apple or Microsoft notifying you that you need to update your iCloud for Windows to version 7.8.1 before attempting to upgrade to Windows 10, version 1809. You can also manually download the latest version of iCloud for Windows at https://support.apple.com/HT204283. |
| February 1, 2019 1:00 PM PT | Resolved |
| Note: AMD no longer supports Radeon HD2000 and HD4000 series graphic processor units (GPUs). After updating to Window 10, version 1809, Microsoft Edge tabs may stop working when a device is configured with AMD Radeon HD2000 or HD4000 series video cards. Customers may get the following error code: "INVALID_POINTER_READ_c0000005_atidxx64.dll". Some users may also experience performance issues with the lock screen or the ShellExperienceHost. (The lock screen hosts widgets, and the ShellExperienceHost is responsible for assorted shell functionality). Resolved: Microsoft has provided an OS fix for this issue and removed the upgrade block |
| January 15, 2019 1:00PM PT | Resolved |
| Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)
Resolved: Morphisec and Cisco have released updated versions of their applications to address this issue. We recommend customers update to these versions before attempting to attempting to upgrade to Windows 10, version 1809:
Note: An upgrade block remains in place for earlier versions of the applications than those listed above. |
Note on upgrade blocks: Blocking the availability of a Windows 10 feature update to devices we know will experience issues is a key aspect of our controlled rollout approach to provide users with a great update experience. We decide what to block based on user impact from closely monitoring feedback and device diagnostics. Blocking issues are a high priority for us to address as quickly as possible. If we detect that your device may have an issue, such as an application incompatibility, we will not install the update until that issue is resolved, even if you “Check for updates”. We do this so that you avoid encountering any known problems.
Related info
- Windows as a service - Overview
- Windows Server 2016 servicing guidelines
- Windows 10 feature roadmap
- Windows 10 release information
- Windows Update: FAQ
- Microsoft Surface update history
- For more information about .NET Framework cumulative updates for Windows 10 version 1809, see History of Cumulative Updates for .NET Framework for Windows 10 version 1809