Fix problems with setting up your Surface Headphones

Applies to: Surface Headphones

If you run into problems when setting up or connecting your Surface Headphones, here are some steps to try to get things working.

Having problems using your headphones? Check out Fix problems with using your Surface Headphones.

Problems setting up Surface Headphones


Try the following steps if you're having problems pairing your Surface Headphones with your phone or Windows 10 PC. These problems include:

  • Your Surface Headphones are in pairing mode, but your PC or phone doesn’t find them.
  • Your PC or phone finds your headphones, but you get an error when pairing over Bluetooth.

Things to try

Can't connect to your Surface Headphones


Try the following if your headphones are already paired over Bluetooth but can’t connect to your phone or Windows 10 PC.

Things to try