If you run into problems when setting up or connecting your Surface Headphones, here are some steps to try to get things working.
Having problems using your headphones? Check out Fix problems with using your Surface Headphones.
Problems setting up Surface Headphones
Try the following steps if you're having problems pairing your Surface Headphones with your phone or Windows 10 PC. These problems include:
- Your Surface Headphones are in pairing mode, but your PC or phone doesn’t find them.
- Your PC or phone finds your headphones, but you get an error when pairing over Bluetooth.