Updating to Windows 10, version 1903 or Windows 10, version 1809 on Zebra XSLATE B10 tablets

Applies to: Windows 10, version 1903Windows 10, version 1809

Symptoms


If you are trying to update to the Windows 10 May 2019 Feature Update (Windows 10, version 1903) or the Windows 10 October 2018 Feature Update (Windows 10, version 1809), you may encounter an update compatibility hold and receive the message, "XSlate: Your PC isn't supported yet on this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved."

Windows 10 May 2019 Feature Update (Windows 10, version 1903):

Windows 10, version 1903 dialog

Windows 10 October 2018 Feature Update (Windows 10, version 1809):

Windows 10, version 1809 dialog

Cause


Zebra and Microsoft have found incompatibility issues with Windows 10, version 1903 or Windows 10, version 1809 and the Zebra XSLATE B10 tablets.  In some circumstances, touch may stop working on the devices after restarting the device.  For more information, see the Zebra support article.

To safeguard your update experience, we have applied a compatibility hold on these devices from installing or being offered Windows 10, version 1903 or Windows 10, version 1809.

Next steps


We are working on a resolution and will provide an update in an upcoming release.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.