Troubleshooting the Your Phone app

Applies to: Windows 10

Unlinking your phone and PC

On your Android phone:

  1. Go to your phone Settings > Apps (or Apps & Notification on some phones) > Your Phone Companion.
  2. Tap Force Stop.
  3. Tap Storage > Clear Cache > Clear Data.

On your PC:

  1. Open your browser and visit Sign in with your Microsoft account.
  2. You’ll be presented with a list of all your connected devices. For each, select Show details > More actions and then Unlink this phone.
  3. Select Start (or press the Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC.
  4. Select Back to return to Windows Settings Home, and then select Apps.
  5. In Apps & features, select Your Phone.
  6. Select Advanced options > Reset.

Once these steps are completed, go to the Your Phone app on your PC and follow the set-up process to establish a new link.

Using Your Phone with multiple PCs

It's not possible to connect your phone to multiple PCs at one time. As a workaround, you can disconnect one PC from your phone and re-connect to another.

On your Android phone:

  1. Swipe downwards from the top of your screen to reveal your Android Notification panel.
  2. Tap to expand the Your Phone Companion notification.
  3. Tap Disconnect.

On your second PC:

  1. Check you’ve completed the Your Phone app set up process to link your phone and PC.
  2. Open the Your Phone app – you’ll then receive a notification on your Android phone prompting you to Allow the connection.

That’s it! Your Android phone is now connected to your second PC. Repeat the process to connect to your first PC again.

Support for iPhone and iPad

To link your iPhone and Windows PC, you will be asked to install Microsoft Edge or Continue on PC as the companion app on your mobile device. Once you're signed in, you'll be able to instantly send web pages from your iPhone to your PC.

Provide feedback

We’re still actively working on making the Your Phone experience the best we possibly can and we welcome your ideas and insights.

On your Android phone:

  1. Open the Your Phone Companion app.
  2. Tap Settings .
  3. Select the Provide Feedback option.

On your PC:

  1. Type Feedback hub into the search box on your Windows taskbar.
  2. Select Suggest a feature.