Troubleshooting for Link to Windows

Applies to: Windows 10

What happened to my Your Phone Companion app icon after upgrading my phone to Android 10? – I can’t find it any more.


Following a recent update, you will no longer see the old app icon. Instead you will now see Link to Windows pre-installed on your device. Swipe downwards from the top of your screen to reveal your Android Notification Panel, then tap Link to Windows.

Alternatively, you can find it by visiting Settings > Advanced Features, or type Link to Windows in the search box in Settings.

How do I check I’m running the latest version of Link to Windows?


Updates will be installed automatically if this option is enabled on your Android phone. To ensure a smooth experience we recommend updating to the latest version available. To check manually:

On your Android phone:

  1. Go to Settings > Advanced features > Link to Windows
  2. In the upper right-hand corner, select "..." (More) > About Link to Windows
  3. If an update is available, you should see a dialog. Tap Update.
  4. Wait for the update to complete successfully, then close and reopen the Your Phone app.

How do I update Your Phone Companion-Link to Windows from the Galaxy Store?


To update the app from the Galaxy store, follow these steps:

  1. Open the Galaxy Store app on your Android phone.
  2. In the Galaxy Store, tap the search icon and type “Your Phone Companion – Link to Windows."
  3. Tap on Your Phone Companion – Link to Windows to open the app listing.
  4. Tap the Update button.

You also need to ensure Link to Windows is updated to the latest version too. To do this:

  1. Go to Settings > Advanced features > Link to Windows
  2. Tap the “…” (More) option
  3. Tap on About Link to Windows.
  4. Tap the Update button. You will be redirected to the Galaxy Store listing for the app. This time you will also see Link to Windows in the app update options. Tap Update.
  5. Wait for the update to complete successfully and restart your Android phone. Wait a few minutes, then close and reopen the Your Phone app on your PC.

Note: It can take a few minutes for the updates to be recognized by the app. If the Your Phone app is still in an “update state”, wait a few minutes then restart your Android phone. On your PC, close and reopen the Your Phone app.

How do I update the Your Phone app from the Microsoft store?


On your PC:

  1. Open the Microsoft Store.
  2. Search for Your Phone.
  3. If an update is available to you, you will see an Update button. Select Update and wait for the update to complete successfully, then select Launch.

Troubleshooting updates in Your Phone and Your Phone Companion - Link to Windows


  • It can take a few minutes for the updates to be recognized by the app. After you update, if the app is still blocked, restart your phone. Then, wait a few minutes and close and reopen the Your Phone app.
  • Check that both your phone and PC are on Wi-Fi. You will need to be connected to Wi-Fi in order to download updates.