In order to use the email function in Microsoft Dynamics FRx, your email application must be MAPI compliant. This article provides the steps on how to determine if an email application is MAPI compliant for use with Dynamics FRx.
The best way to determine if your email application is MAPI compliant is check the documentation that comes with it or to call the manufacturer.
Another way to check is to follow these steps:
1. Launch Windows Explorer.
2. Select a file that can be sent via e-mail (ie. Word document).
3. Right-clickthe file, click Send To, and then Mail Recipient.
4.If your e-mail application is MAPI compliant a new message window should open. This window would be the same window you would seeif you were in your e-mail application and went to create a new message.
This article was TechKnowledge Document ID:29022
Article ID: 858494 - Last Review: Apr 27, 2016 - Revision: 1